Operations Team Leader - Adult Learning

Overview

We are seeking a dedicated and motivated Operations Team Leader to join our Adult Learning team. The successful candidate will be responsible for managing Adult Learning premises, ensuring health & safety policies are followed, and maintaining high standards of safety, security, and cleanliness. You will also manage a team of staff, providing professional and friendly information and advice to customers and other users.

This position is being advertised for Buckinghamshire Council internal and agency employees only.

About us

Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally.  

Buckinghamshire is an ambitious, rapidly growing county, and our economy is one of the strongest in the country. It is an area of outstanding natural beauty and ranks as one of the top rural areas to live in the UK and yet it is incredibly well connected– only an hour from London on the train. The county has a rich history and heritage and is the birthplace of the international Paralympic movement.

We are looking for motivated, ambitious and inspiring people to join us on our journey. You will be entitled to a range of different benefits to make sure you are happy both at work and at home.

About the role

Key Responsibilities:

• To ensure main Adult Learning Centre’s are safe and fit for purpose by ensuring 100% completion of the Health and Safety schedule including six-monthly inspections, fire drills, legionella checks and site services are booked in and completed. Assist the Operations Senior Team Leader with risk assessments and reviews of procedures such as NOP’s, EAP’s and COSHH.
• To manage allocated Adult Learning premises used by staff and customers, ensuring the highest standards of safety, security and cleanliness are always met, raising any faults on site to the Buckinghamshire Council’s facility team when needed.
• To be responsible for the presentation of allocated Adult Learning premises and manage them with pride, maintaining reputation and the best image for the service. Provide accurate and helpful information and advice to comply with audit and inspection standards and ensure that notice boards and display materials are up-to-date and well-presented, complying with service standards at all times.
• To assist with promotional activities, working closely with the curriculum co-ordinators and to support initiatives by other staff to gather data, stimulate demand and increase take-up of adult learning courses
• Oversee the management of the site timetabling systems for regular and ad-hoc rooms bookings and ensure that resources are available for all scheduled courses.
• To manage and oversee the workload of Adult Learning Business Support staff, supporting the team to manage capacity and activity required by the service. Ensure that all allocated tasks and activities are completed to the given administrative timeline and requirement of the service, and a high standard of customer service is provided to both internal and external customers. Covering staff where needed in the event of absence.
• To lead the recruitment, selection and training of staff in the business support team, setting objectives and monitoring performance to support improvement through the Coaching for Performance system.
• To ensure all financial transactions are handled in accordance with Buckinghamshire Councils financial instructions and regulations in relation to cash received, banking, ordering and payment of invoices and local imprest accounts. To authorise the regions ordering through the correct ordering systems for goods and services.
• To liaise with external stakeholders where close contact is needed such as schools polling clerks and, cleaning contractors ensuring that a good relationship is maintained.
• To liaise with off sites, ensuring bookings are completed accurately, limit orders are raised and invoices are checked and paid in time so as to comply with corporate standards thus ensuring availability of external venues for the delivery of adult learning courses.
• To liaise with the Adult Learning MIS team and Buckinghamshire Council’s IT department to report faults or interruption to the service to ensure all IT resources needed by staff and customer are available and working properly.
• Travelling between sites across the county when needed for the moving of equipment and supplies.

Any-Desk:

As an ‘any-desk’ worker, you’ll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office a couple of times a week, depending on your role and team requirements.

About you

• Educated to NVQ 2 standard or equivalent.
• Good supervisory skills with the ability to motivate people to achieve desired performance.
• Experience in managing a team and ensuring work is completed to the required standard.
• Proven ability to communicate clearly and effectively with customers and staff.
• Ability to use own initiative in local decision-making and understand relevant processes, systems, and procedures.
• Experience in handling customer queries and complaints.

For full details please see the attached job summary.

Other information

• Ability to travel to other Adult Learning Centres and support occasional local events.
• Some evening and weekend working may be necessary.
• Ability to converse at ease with customers and provide advice in accurate spoken English.

If you are passionate about adult learning and have the skills and experience required for this role, we would love to hear from you. Apply now to join our team and make a difference in the community!

Closing date: 23:59 Sunday 1st December 2024.

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent cautions and/or unspent convictions

For further information on how long it takes for cautions and convictions cautions to become spent, please refer to our guide on the Rehabilitation of Offenders Act 1974 (updated 2023) | Nacro

Our values and culture

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

About the Business Unit

Ensuring that children and young people in Buckinghamshire reach their potential is a primary focus within our Education service. It’s essential that we provide inclusive and life-long learning opportunities for all of our young people - so we look to raise standards, attainment and aspirations in a number of ways.

Our key priorities include: improving the quality and timeliness of Education, Health and Care Plans and the support families of children with SEND receive; reducing the number of exclusions both permanent and fixed term; and providing the children of Buckinghamshire with the highest quality education possible.

We aim to provide the right support, at the right time for families requiring non-statutory intervention, and provide sufficient, high quality early years and school places for children in Buckinghamshire. Despite Buckinghamshire having a higher percentage of good or outstanding Early Years providers and schools than national averages, we are not complacent.

We are keen to strengthen the services we deliver to provide the children of Buckinghamshire the highest quality education possible.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/