Operations Administration Officer

Overview

We are looking for an Operations Administration Officer to provide full, effective administration support to our operational teams, based from the Pembroke Road Depot.

The team is currently expected to work in the office to provide support to the front line operation.

This posting is only available for internal BC and agency staff.

About us

Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally. 

The operational delivery sector is a fast paced, forward thinking and customer focused team which take pride in the delivery of frontline services for the residents and customers of the Aylesbury Vale area.

About the role

We are seeking an enthusiastic and organised individual to be part of a team who are essential to ensuring the operational services are delivered to customers and residents across the district. As a Operations Administration Officer you will work closely with team members to support a variety of workloads for both Recycling and Waste and Street Scene frontline operational services.

In return for your hard work and commitment, we offer a competitive salary, training, a great pension and excellent holiday entitlement with flexible working hours.

Key Accountabilities

These include; dealing with customer requests and complaints, raising purchase orders, filing and scanning, inputting and manipulating data, managing service email inboxes, ordering and controlling stock, documenting meeting minutes and providing general administrative support.

Fixed

As a ‘fixed’ worker, you’ll spend most of your time in the same location, which will likely be a fixed office or location where your role is performed. Typically, you’ll be based in the same location as the rest of your team, because you provide a particular service from that fixed location or need access to information there.

About you

The ideal candidate will:

• Have previous administration experience
• Be enthusiastic and be able to priortise and work at a fast pace
• Commit to delivering excellent customer service
• Be experienced in Microsoft Word, Excel and Outlook skills to intermediate level
• Have good planning and organisational skills
• Have a very good standard of written grammar and punctuation
• Have exemplary work ethic in terms of attendance, performance and attitude.
• Be happy to work in a constantly changing environment.

Other information

We have 1 full time permanent position available.

Closing date midnight Sunday 19th January 2025

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent cautions and/or unspent convictions

For further information on how long it takes for cautions and convictions cautions to become spent, please refer to our guide on the Rehabilitation of Offenders Act 1974 (updated 2023) | Nacro

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Our values and culture

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

About the Business Unit

Our Communities directorate works across the county to deliver a number of the key customer-facing services that our residents, businesses and visitors rely on every day.

This directorate includes a wide range of services, including:

• collecting and disposing of waste and recycling
• maintaining our roads and Rights of Way network and parking
• ensuring the delivery of school transport, and supporting sustainable travel including public bus services and School Crossing Patrollers
• managing Country Parks
• leisure facilities, museums, theatres and libraries, as well as developing our Cultural Strategy
• licensing, cemeteries and crematoria

The customer is central to how we develop and deliver all of these services, which help promote our rich and vibrant culture and special environment.

We are looking for enthusiastic, ambitious and committed individuals to join our team and help us to continue to make Buckinghamshire a great place to live, work and visit. This is an exciting time for us as we bring together the services previously run by five separate councils before Buckinghamshire Council was created. Whilst making major changes to contracts affecting residents across Bucks, we continue to focus on delivering great customer service. You will join us on our journey of continuous improvement - whether that’s through developing strategies and ways of working or delivering services on the ground, every person in Communities is a valued member of the team.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/