Domestic Resource Efficiency Service Technician

Overview

The purpose of this role is to provide administrative support to a service dedicated to progressing the adoption/implementation of resource (e.g. energy and water) efficiency measures to help reduce: residents’ resource consumption and costs, and emissions of greenhouse gases and other air pollutants from domestic properties in Buckinghamshire.

This is fixed term contract until 31^st March 2026.

Part-time: 18.5 hours per week. Working pattern to be agreed with the hiring manager. The Salary is £13,072 – 13,681.50 pro rata of the advertised salary amount.

This position is being advertised for Buckinghamshire Council internal and agency employees only.

About us

The Council’s Climate Change and Air Quality Strategy was adopted in 2021 and the Climate Change Team is tasked with helping fulfill the commitments set out in this document. A report detailing the progress made against the commitments of the strategy has recently been produced and is available online.

Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally. 

About the role

The council’s Domestic Resource Efficiency Service helps reduce residents’ resource consumption and costs, and emissions of greenhouse gases and other air pollutants from domestic properties in Buckinghamshire.

The purpose of this role is to provide effective administrative support to this Service, which includes:

• responding to requests from internal and external stakeholders for visits to domestic properties from Domestic Resource Efficiency Officers
• maintaining customer relationship management (CRM) and other service-related information systems.
• providing general information about the Domestic Resource Efficiency Service and advice on the support available to assist residents’ management of energy and water (and associated costs) etc.
• assisting with the procurement, delivery and control of materials required to deliver the Service.; and,
• supporting the effective and efficient delivery of the service (including contributing to the production of Service performance reports, the creation and refinement of Service processes and policies; and communications initiatives regarding the Service).

This is an excellent opportunity for those interested in combatting fuel poverty and climate change to join an innovative and dynamic team at the Council. You will be helping ensure the smooth running of a popular Service that helps reduce residents’ energy costs and carbon emissions, at a time when energy prices continue to heavily impact the cost of living.   

Key Accountabilities

The main responsibilities and duties of the Domestic Resource Efficiency Service Administrator are to:

• Be the first point of contact for the Service and respond to requests from internal and external stakeholders for visits to domestic properties from Domestic Resource Efficiency Officers, providing appropriate customer service at all times.
• Provide relevant and accurate information about the Domestic Resource Efficiency Service in a timely manner, and advice on the support available to assist residents’ management of energy and water (and associated costs) etc.
• Assist with the procurement, delivery and control of materials [e.g. low cost easy retrofit resource efficiency (LCERRE) measures such as LED lightbulbs, and reflective radiator panels] required to deliver the Service.
• Maintain customer relationship management (CRM) and other Service-related information systems
• Contribute to the production of Service performance reports, the creation and refinement of Service processes and policies; and communications initiatives regarding the Service.

Any-Desk:

As an ‘any-desk’ worker, you’ll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office a couple of times a week, depending on your role and team requirements.

About you

We are looking for individuals that have relevant experience of working in customer facing and administrative support roles, are able to demonstrate an awareness of the support and measures available to reduce energy and water consumption in domestic properties, and have:

• Excellent interpersonal skills with the ability to communicate with customers and other stakeholders in complex situations.
• Good planning and organisational, literacy and numeracy skills
• Good ICT skills, with experience of having analysed data and identifying patterns/trends and customer relationship management (CRM) systems
• Been educated to GCSE / NVQ 2 standard or equivalent.

A relevant professional/vocational qualification is desirable. The postholder must be able to converse at ease with customers and provide advice in accurate spoken English.

Other information

For further information on this role please see the attached job summary.

In line with current guidance the Domestic Resource Efficiency Service works in the office approximately 40% of the time.

Number of positions available: 1

Closing date: Midnight on 20/04/25

Shortlisting date: 21/04/25

Interview date: 24/04/25, 25/04/25, 28/04/25 and 29/04/25 - TBC

Interview-type / process: MS TEAMS

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent cautions and/or unspent convictions

For further information on how long it takes for cautions and convictions cautions to become spent, please refer to our guide on the Rehabilitation of Offenders Act 1974 (updated 2023) | Nacro

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Our values and culture

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

About the Business Unit

Our Planning, Growth and Sustainability directorate works with partners to help shape the future of Buckinghamshire.  We deliver services on planning, economic growth, regeneration, strategic infrastructure, transport and property.

 Our key priorities include developing the economic narrative for Bucks, creating more jobs and delivering the right infrastructure to help businesses and residents thrive. We also aim to provide a proactive planning service that is responsive, whilst making the best use of the Council’s land and property portfolio. This will in turn support community services and create housing, jobs, regeneration and income to support public services.

 It’s a great time to join one of our teams. As part of the Planning, Growth and Sustainability function you will not only get to help shape the economic future of Buckinghamshire; you’ll also be involved in delivering high-profile development projects and work on some of the biggest infrastructure projects in the UK. You will support us to deliver the results that our local residents and businesses deserve.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/