MIS Support Officer

Overview

Are you passionate about providing top-notch support and training in the use of Management Information Software (MIS)? Do you thrive in a collaborative environment where you can make a real impact on the educational sector? If so, we have an exciting opportunity for you!

As an MIS Support Officer, you will be an integral part of our ICT Schools Team, providing specialist support and training to school business managers, senior leaders, teachers, and administration staff. Your expertise will cover a range of software modules, including Arbor, SIMS and Bromcom including Core Modules, Personnel, Attendance, Reporting, Assessment and Behaviour modules, as examples.

About us

The ICT Schools Team at Buckinghamshire Council are committed to excellence and innovation. Our commitment to delivering top-notch services and solutions has earned us a reputation as a trusted leader. We believe in fostering a collaborative and inclusive work environment where every team member can thrive and make a meaningful impact.

About the role

As an MIS Support Officer, you will play a crucial role providing guidance and support to School users and ensuring best practice and Dept for Education statutory requirements are met. Your key responsibilities will include:

• Provide timely services to customers, including telephone and remote support

• Responsible for all areas in the suite of software related to Schools MIS; specifically, Arbor, Bromcom & SIMS, but not limited to.
• Deliver training courses on a variety of Management Information Systems (MIS) software, for delivery to schools customers, post holder dependent.
• Collaborate effectively within the team and other services to deliver best practice
• Maintain an awareness of educational developments including government and Local Authority initiatives
• Provide a practical and theoretical understanding to solve problems

Fixed

As a ‘fixed’ worker, you’ll spend most of your time in the same location, which will likely be a fixed office or location where your role is performed. Typically, you’ll be based in the same location as the rest of your team, because you provide a particular service from that fixed location or need access to information there.

About you

We are looking for a proactive individual with a background in Schools MIS. You should have problem-solving skills and the ability to work independently as well as part of a team. Demonstrable knowledge and understanding of a school's business environment and the roles that Management Information Software play.

Ideally you will have the broad knowledge required from experience of working in a School setting or in a Support Unit environment; such that the degree of knowledge confers a level of authority.

Other information

For further information on this role please see the attached job summary.

Closing date: 4th June 2025

Interview date: tbc – likely to be arranged for 1 week after closing date

Interview-type / process: In Person

If you would like to have an informal conversation with the recruiting manager, please contact: Sheryl Everett [email protected]

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent cautions and/or unspent convictions

For further information on how long it takes for cautions and convictions cautions to become spent, please refer to our guide on the Rehabilitation of Offenders Act 1974 (updated 2023) | Nacro

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Our values and culture

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

About the Business Unit

Resources cover a wide range of specialisms, including Human Resources, Finance, ICT and Business Operations. Our main focus is supporting the other directorates to provide the best possible service to our residents. To do that, we have to make sure we have the right people in the right roles across the organisation. From our finance teams, working strategically to ensure the best value from public money; to HR keeping our employees healthy and happy, each service is vital in making sure Buckinghamshire Council has what it needs to run effectively and efficiently.

As well as providing high quality services to other areas of the Council, you could also be helping us build on the revenue which comes from our external clients. If you are ambitious, customer-focussed and bursting with new ideas, we want to hear from you.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/