Transport Assistant

Overview

Buckinghamshire Council has an exciting opportunity for a Transport Assistant within the Client Transport Team.

We are looking for someone to deliver high quality administrative and financial support so that the service is able to provide excellence in customer service and support the client transport improvement journey.

The role will primarily provide support to the Client Transport Finance Team and will involve managing data, processing Invoices, personal transport budget claims, and dealing with phone call enquiries from parents and carers.

Client Transport Compliance Team to provide support and effective and efficient administrative support service to process and ensure accuracy of all aspects of the Buckinghamshire Council ID applications process

To support transport unit as directed by their manager.

About us

Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally. 

Transport Services provides integrated passenger transport for children to get to school, social care transport, and supports the public transport infrastructure. 

The service manages high volume activity for thousands of mainstream and SEN children to get to school, as well as high value contracts with suppliers.

The post holder would be part of a dedicated team reporting to the Client Transport Manager.

About the role

Key Accountabilities

• Dealing with and tracking incoming correspondence, emails, and telephone calls and responding to queries from internal and external customers
• Maintaining and developing efficient office systems
• Gathering, collating and chasing up information
• Completing and processing applications and information using manual and computerised systems

Any-Desk:

As an ‘any-desk’ worker, you’ll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office a couple of times a week, depending on your role and team requirements.

About you

You will need to be highly organised and able to effectively support members of the Client Transport. The role also requires good working knowledge of Microsoft office.

Other information

Closing date Midnight 3rd June 2025

Interviews will take place on the Tuesday 17 June and Wednesday 18 June 2025 over Microsoft Teams.

Secondment/Fixed Term (1 February 2026)

Walton Street Offices (Monday, Tuesday and Friday – Tuesday is office based)

Client Transport Compliance Training Centre – Mandeville School

(Wednesday and Thursday – Wednesday is office based however flexibility required for alternating days)

For more details about the role please contact [email protected] or Daniel [email protected]

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent cautions and/or unspent convictions

For further information on how long it takes for cautions and convictions cautions to become spent, please refer to our guide on the Rehabilitation of Offenders Act 1974 (updated 2023) | Nacro

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Our values and culture

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

About the Business Unit

Our Communities directorate works across the county to deliver a number of the key customer-facing services that our residents, businesses and visitors rely on every day. 

This directorate includes a wide range of services, including:

• collecting and disposing of waste and recycling
• maintaining our roads and Rights of Way network and parking
• ensuring the delivery of school transport, and supporting sustainable travel including public bus services and School Crossing Patrollers
• managing Country Parks
• leisure facilities, museums, theatres and libraries, as well as developing our Cultural Strategy
• Licensing, Environmental Health and Trading Standards
• Cemeteries and Crematoria

The customer is central to how we develop and deliver all of these services, which help promote our rich and vibrant culture and special environment. 

We are looking for enthusiastic, ambitious and committed individuals to join our team and help us to continue to make Buckinghamshire a great place to live, work and visit. This is an exciting time for us as we bring together the services previously run by five separate councils before Buckinghamshire Council was created. Whilst making major changes to contracts affecting residents across Bucks, we continue to focus on delivering great customer service. You will join us on our journey of continuous improvement - whether that’s through developing strategies and ways of working or delivering services on the ground, every person in Communities is a valued member of the team.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/