Business Support Administrator - North Waste & Facilities Management Team

Overview

We are looking for a highly motivated and experienced administrator to join our friendly Facilities Helpdesk and Waste Team, who are responsible for resolving residential and contractor enquiries. The team support the operational services in delivering a high-quality, cost-effective waste collection & facilities management service for residents and businesses across Buckinghamshire.

We are on the lookout for a highly organised and detail-oriented administrator to join our friendly Helpdesk Team! If you thrive in a fast-paced environment and enjoy a mix of customer interaction and administrative tasks, this position is perfect for you. You will be an integral part of a supportive team, dedicated to providing top-notch waste collection services for residents across Buckinghamshire. Your role will be key in supporting our operational service by answering and resolving customer and contractor enquiries efficiently to deliver service excellence.

This is a fixed term position until 31/07/2026.

This role is 25 hours per week (Monday to Friday, 12-17:00 based in Walton Street office) and the salary advertised will be pro-rata.

About us

We are a small and friendly team who provide front end support to our waste customers and council properties, including triaging and resolving resident waste enquiries, contacting contractors and organisations by telephone and email, managing invoice and order processing and supporting with requests for waste enquiries. The team are close knit and work collaboratively to ensure that Service Levels are met, and a high level of customer service is provided.

About the role

You will be responsible for providing high quality customer facing administration support to the team, including resolving telephone and email enquiries, engaging with contractors and organisations, and supporting in the successful delivery of the service.  This role will be varied and fast paced, and no two days will be the same.

Key accountabilities include.

• To effectively manage inbound customer enquiries across several communication channels, to resolve queries in a timely and efficient manner.
• To provide accurate information to service users, providing high levels of customer service.
• To support with ordering and invoicing processes.
• To maintain accurate customer and back-office systems.
• To process service requests.
• Liaise with the Operational teams to resolve service delivery issues.
• Build strong relationships with customers and stakeholders.

Fixed

As a ‘fixed’ worker, you’ll spend most of your time in the same location, which will likely be a fixed office or location where your role is performed. Typically, you’ll be based in the same location as the rest of your team, because you provide a particular service from that fixed location or need access to information there.

About you

We are looking for candidates who:

• Possesses good communication skills and accurate attention to detail.
• Educated to GCSE / NVQ2 standard or equivalent, including in English and Maths.
• Keen to learn and able to juggle priorities effectively, often with conflicting demands.
• Caring and helpful and able to work as part of a team.
• Customer focused and has a can do attitude.

Please see the attached job summary for further information on the role and person specification. 

Other information

Interview date: To be confirmed

Interview-type / process: In person

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent cautions and/or unspent convictions

For further information on how long it takes for cautions and convictions cautions to become spent, please refer to our guide on the Rehabilitation of Offenders Act 1974 (updated 2023) | Nacro

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Our values and culture

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

About the Business Unit

Resources cover a wide range of specialisms, including Human Resources, Finance, ICT and Business Operations. Our main focus is supporting the other directorates to provide the best possible service to our residents. To do that, we have to make sure we have the right people in the right roles across the organisation. From our finance teams, working strategically to ensure the best value from public money; to HR keeping our employees healthy and happy, each service is vital in making sure Buckinghamshire Council has what it needs to run effectively and efficiently.

As well as providing high quality services to other areas of the Council, you could also be helping us build on the revenue which comes from our external clients. If you are ambitious, customer-focussed and bursting with new ideas, we want to hear from you.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/