Fostering Customer Relationship Project Officer

Overview

We are looking for a passionate, customer focused individual to join our team as a Fostering Customer Relationship Project Officer. This role offers an exciting opportunity to provide a high-quality service that enables our foster carers, internal and external customers, and stakeholders to engage with and make effective use of our fostering customer relationship services. Your efforts will be pivotal in creating operational excellence and a supportive customer relationship experience throughout the fostering journey.

This is a secondment/ Fixed Term Contract opportunity until 31 March 2026. 

About us

At Buckinghamshire Council, we are committed to delivering exceptional services and resources to our community. Our Business Operations team within the Resources Directorate is at the forefront of innovation and customer satisfaction. We believe in creating a supportive and inclusive work environment where every team member can thrive and grow.

About the role

As a Fostering Customer Relationship Project Officer, you will play a crucial role in our Customer and Community Engagement efforts. Reporting to the Customer Relationship Programme Lead, you will assist in delivering and executing projects that enhance our customer relationships. Your key responsibilities will include:

• Supporting the ongoing development and implementation of strategies to improve customer engagement and experience, with a focus on increased satisfaction and added value outcomes.
• Collaborating with various departments to ensure seamless project execution.
• Analysing customer pathways, process, outcome and feedback data to identify areas for improvement.
• Leading initiatives that positively impact relationships with our customers and community, such as the facilitation of our market leading Foster Carer Perks and Benefits package.
• Various project support and administrative duties across a range of the programmes workstreams and deliverables.

Any-Desk:

As an ‘any-desk’ worker, you’ll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office a couple of times a week, depending on your role and team requirements.

About you

We are looking for a motivated and proactive individual who is passionate about customer relationship management. An aspiring project manager, or an experienced customer support officer, the ideal candidate will have:

• Strong project management skills and the ability to handle multiple tasks simultaneously.
• Excellent communication and interpersonal skills.
• A keen eye for detail and a strategic mindset.
• Experience in customer engagement and community outreach.
• An analytic mindset with experience of data analysis and identifying opportunities for service improvement
• A commitment to delivering high-quality results and continuous improvement.

If you are ready to take on this exciting challenge and contribute to our mission, we would love to hear from you!

Other information

For further information on this role please see the attached job summary.

The team are based at Walton Street offices, working a mix of 3 days home working and 2 days in the office per week, inclusive of one mandated full team office day.

Closing date: 29^th July 2025

Interviews are proposed to take place on the 7^th and 8^th of August 2025.

This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent convictions and conditional cautions
• All spent convictions and adult cautions that are not protected (i.e. that are not filtered out) as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020 and 2023).

For further information on filtering please refer to Nacro guidance and the guidance published by the Ministry of Justice (see, in particular, the section titled ‘Exceptions Order’).

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Our values and culture

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

About the Business Unit

Resources cover a wide range of specialisms, including Human Resources, Finance, ICT and Business Operations. Our main focus is supporting the other directorates to provide the best possible service to our residents. To do that, we have to make sure we have the right people in the right roles across the organisation. From our finance teams, working strategically to ensure the best value from public money; to HR keeping our employees healthy and happy, each service is vital in making sure Buckinghamshire Council has what it needs to run effectively and efficiently.

As well as providing high quality services to other areas of the Council, you could also be helping us build on the revenue which comes from our external clients. If you are ambitious, customer-focussed and bursting with new ideas, we want to hear from you.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/