Waste Services Support Manager

Overview

We have an exciting opening within a busy and dynamic waste management team, for the full-time position (37 hours) of Waste Services Support Manager.

You will be responsible for the management and coordination of all interactions and activities between Corporate Business Support teams and the Operational and Contracts team in both the North and South of Buckinghamshire.

The Waste Services Support Manager will work closely with the team and a wide range of stakeholders on a daily basis. You will provide knowledge and expertise on contractual, legislative & local policy requirements.

The role will ensure high levels of performance and customer service within the North and South Waste Teams, ensuring tasks are completed within the timescales set in Service Level Agreements.

About us

Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally. 

We are a fast paced team managing a complex and exciting outsourced waste collection and street cleansing contract in the south of Buckinghamshire as well as providing services in the North of the County through its in-house team. You will be working across both service areas, providing a consistent approach to stakeholder engagement and communication with residents and customers.

We are looking for an individual with excellent customer service skills, organisational skills and who can form excellent working relations with a wide range of internal and external partners, to enhance the reputation of the council.

About the role

• Overall management and coordination of all interaction and activities between Corporate Business Support and Operational/Contract Team in North and South Waste.

• Make operational decisions and prioritise work taking account of stakeholder requirements ensuring local SLA’s are achieved. Ensure service quality, efficiency and continuity are maximised.
• Identify additional service requirements or service shortfalls and recommend innovative solutions that meet stakeholder requirements. Lead agreed initiatives to improve business processes and performance. Support policy and service development.  Lead specialist projects or contribute to the delivery of larger programmes, this can include maximising IT integration to reduce manual handling of service requests.
• To ensure that customer contacts into the teams (phone calls, emails, web forms, letters) are dealt with, within corporate timescales and that high customer care standards are applied by the team.
• Interpret and recommend policy, resolve complex issues, proactively anticipate problems and deliver solutions which enhance the quality and efficiency of services.

Any-Desk – hybrid working between High Wycombe and Aylesbury and working from home.

About you

We require someone with substantial relevant experience of working in the service area/related profession field, with evidence of work responsibilities appropriate to the role and appropriate level of expertise.

You will have a strong customer service background and skillset to manage stakeholder relationships effectively.

You will be able to exercise initiative and determine which course of action should be taken within policy framework and service plan.

Other information

Please see the attached job summary for further information on this role and person specification.

As this role is managing tasks and activities in both the North and South Waste Teams the role will be required to work in both High Wycombe (contracted location) and Aylesbury. The role also benefits from flexible working at home arrangements.

Number of positions available: 1

Interview type: In person

If you would like to have an informal conversation with the recruiting manager, please contact Naomi Batson on [email protected]

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent cautions and/or unspent convictions

For further information on how long it takes for cautions and convictions cautions to become spent, please refer to our guide on the Rehabilitation of Offenders Act 1974 (updated 2023) | Nacro

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Our values and culture

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

About the Business Unit

Our Communities directorate works across the county to deliver a number of the key customer-facing services that our residents, businesses and visitors rely on every day. 

This directorate includes a wide range of services, including:

• collecting and disposing of waste and recycling
• maintaining our roads and Rights of Way network and parking
• ensuring the delivery of school transport, and supporting sustainable travel including public bus services and School Crossing Patrollers
• managing Country Parks
• leisure facilities, museums, theatres and libraries, as well as developing our Cultural Strategy
• Licensing, Environmental Health and Trading Standards
• Cemeteries and Crematoria

The customer is central to how we develop and deliver all of these services, which help promote our rich and vibrant culture and special environment. 

We are looking for enthusiastic, ambitious and committed individuals to join our team and help us to continue to make Buckinghamshire a great place to live, work and visit. This is an exciting time for us as we bring together the services previously run by five separate councils before Buckinghamshire Council was created. Whilst making major changes to contracts affecting residents across Bucks, we continue to focus on delivering great customer service. You will join us on our journey of continuous improvement - whether that’s through developing strategies and ways of working or delivering services on the ground, every person in Communities is a valued member of the team.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/