Data and Performance Team Leader

Overview

Are you passionate about data, performance and driving service improvements? We are seeking a proactive and dynamic Data and Performance Team Leader to join our South Waste and Street Cleansing Team. This role is pivotal to deliver the overall Data Management activities for the team. Tracking and managing existing data, including service performance and tonnage data. Identifying and gathering data sources that currently don’t exist, including resident participation data and composition data.

Interpreting, analysing and forecasting data trends and ensuring data is robust and reliable.

Lead on integrating raw data into IT systems, for example, Power Bi for ease of use or corporate reporting.

About us

Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally. 

We are a fast-paced team managing a complex outsourced waste collection and street cleansing contract in the south of Buckinghamshire, as well as providing services in the North of the County through its in-house team. You will work closely with our contractor Veolia and other key stakeholders, focusing on embedding changes, innovation, efficiency, and customer satisfaction.

We are looking for an individual with excellent data management skills and proficient in Power Bi development and Excel. Great organisational skills and someone who can form excellent working relations with a wide range of internal and external partners, to enhance the reputation of the Council.

About the role

As the Data and Performance Team Leader, you will lead and support a small team to deliver data activities, including but not limited to monthly and annual statutory tonnage data reporting, trends analysis regarding service performance or similar. Leading data improvement projects and activities.

You will work closely with the wider waste team and colleagues across North Waste Services to:

• Make operational decisions and prioritising work taking account of needs within the Southern Waste Team
• Manage specialised systems (including Echo, Power Bi, Abavus (CRM), weighbridge systems)
• Develop, implement, maintain and manage complex systems, data sets and standards within the Southern Waste Team.
• Research, manage and evaluate complex information and data to offer interpretation, understanding of root causes, or opportunities for improvement within the Southern Waste Team.
• Produce, present and disseminate comprehensive reports
• Work with colleagues from other Neighbourhood Services Waste teams to improve the use of data and data analysis.
• Monitor contracts to agreed standards, particularly KPI’s, and ensure services to budget and standards.
• Manage projects or contribute to larger organisation wide programmes to agreed specification, timescales, budgets and meet Government agenda requirements are met.
• Track performance, where possible, of the Southern Waste team to identify training needs, gaps is processes which might lead to weaknesses in data.

Workstyle: Any-Desk – all members of the South Waste Team work in the office in High Wycombe on Wednesday and one other day of the week (TBC). Travel will be required to other council buildings and depots based in Aylesbury and Amersham for occasional meetings or training.

About you

• Perform to your best every day
• Ambitious to learn, develop and fulfil potential
• Effectively engages with others sharing ideas and solutions
• Accountable for actions

Significant relevant experience and success in a similar work environment, backed by evidence of appropriate specialist expertise

Excellent data management skills and proficient in Power Bi development, Excel.

Significant experience in analysing, interpreting and forecasting large sets of data.

Excellent knowledge and working ability for all Microsoft Programs.

Proven ability to monitor performance and take remedial action to achieve targets.

Experience of working in a waste service environment.

Experience of Wastedataflow.

If you’re ready to make a tangible impact on waste and recycling services and help shape a more sustainable future, we’d love to hear from you.

Other information

Please see the attached job summary for further information on this role and person specification.

As this role is managing tasks and activities in both the North and South Waste Teams the role will be required to work in both High Wycombe (contracted location) and Aylesbury. The role also benefits from flexible working at home arrangements.

Number of positions available: 1

Interview type: In person

If you would like to have an informal conversation with the recruiting manager, please contact Naomi Batson on [email protected]

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent cautions and/or unspent convictions

For further information on how long it takes for cautions and convictions cautions to become spent, please refer to our guide on the Rehabilitation of Offenders Act 1974 (updated 2023) | Nacro

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Our values and culture

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

About the Business Unit

Our Communities directorate works across the county to deliver a number of the key customer-facing services that our residents, businesses and visitors rely on every day. 

This directorate includes a wide range of services, including:

• collecting and disposing of waste and recycling
• maintaining our roads and Rights of Way network and parking
• ensuring the delivery of school transport, and supporting sustainable travel including public bus services and School Crossing Patrollers
• managing Country Parks
• leisure facilities, museums, theatres and libraries, as well as developing our Cultural Strategy
• Licensing, Environmental Health and Trading Standards
• Cemeteries and Crematoria

The customer is central to how we develop and deliver all of these services, which help promote our rich and vibrant culture and special environment. 

We are looking for enthusiastic, ambitious and committed individuals to join our team and help us to continue to make Buckinghamshire a great place to live, work and visit. This is an exciting time for us as we bring together the services previously run by five separate councils before Buckinghamshire Council was created. Whilst making major changes to contracts affecting residents across Bucks, we continue to focus on delivering great customer service. You will join us on our journey of continuous improvement - whether that’s through developing strategies and ways of working or delivering services on the ground, every person in Communities is a valued member of the team.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/