Business Support Administrator (Blue Badge Team)

Overview

We are looking to recruit an enthusiastic, friendly and driven individual with experience of working within a fast-paced administrative role.

As a Business Support Administrator, you will be working with the Blue Badge Team reporting to the Blue Badge Team Manager and will play a major role in assessing customer applications for blue badges.

You will be expected to combine excellent IT skills with a strong customer focus in order to assess and issue blue badges to the residents of Buckinghamshire. This role requires excellent organisation skills, an ability to work under pressure and to tight deadlines.

This is a secondment/ Fixed- Term Contract opportunity until 31st of March 2026.

About us

Our mission is to deliver front-line services with efficiency, value for money, and exceptional business process administration and project support. We pride ourselves on our resilience and adaptability to change, while upholding the processes, policies, and values of Buckinghamshire Council.

About the role

The key areas of responsibility within the role are as follows:

• Process Blue Badge applications against the set criteria from which is set by the Department For Transport
• Liaise with Customers on a regular basis, to determine what documentation is required to determine their eligibility, either face to face, telephone or email
• Update and maintain accurate records on the Blue Badge Database
• To carry out typing of reports, letters and other correspondence

Any-Desk:

As an ‘any-desk’ worker, you’ll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office a couple of times a week, depending on your role and team requirements.

About you

• Desirably have experience in processing Blue Badges and the legislation around eligibility.
• Able to make decisions, in accordance with guidance and policies
• To be enthusiastic and have the ability to multi task and work at a fast pace.
• Be happy to work in a constantly changing environment.
• Demonstrate an excellent work ethic in terms of attendance, performance and attitude.
• Be able to use Word, Excel, Outlook and PowerPoint to at least intermediate level (this will be tested at interview)
• Be familiar with the internet and web based applications
• Be quick and enthusiastic to learn new systems
• Be able to listen and summarise what you hear into succinct notes (this will be tested at interview)
• Have a very good standard of written grammar and punctuation (this will be tested at interview)
• Have an excellent telephone manner and experience of dealing with customers
• Demonstrate that you are caring and considerate of others

Other information

For further information on this role please see the attached job summary.

The team is currently working in combination of office/work from home arrangements

Closing date: 28th September 2025

If you would like to have an informal conversation with the recruiting manager, please contact: Nicola Mundy

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent cautions and/or unspent convictions

For further information on how long it takes for cautions and convictions cautions to become spent, please refer to our guide on the Rehabilitation of Offenders Act 1974 (updated 2023) | Nacro

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Our values and culture

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

About the Business Unit

Resources cover a wide range of specialisms, including Human Resources, Finance, ICT and Business Operations. Our main focus is supporting the other directorates to provide the best possible service to our residents. To do that, we have to make sure we have the right people in the right roles across the organisation. From our finance teams, working strategically to ensure the best value from public money; to HR keeping our employees healthy and happy, each service is vital in making sure Buckinghamshire Council has what it needs to run effectively and efficiently.

As well as providing high quality services to other areas of the Council, you could also be helping us build on the revenue which comes from our external clients. If you are ambitious, customer-focussed and bursting with new ideas, we want to hear from you.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/