Community Centre Officer

Overview

Are you passionate about supporting your local community and ensuring welcoming, safe spaces for everyone? As a Community Centre Officer, you’ll play a vital role in the day-to-day operations of our community centres. You’ll be the friendly face liaising with the public, ensuring smooth bookings, and maintaining a safe, accessible environment for all.

If you thrive on variety, enjoy helping others, and want to make a real difference, we’d love to hear from you! 

This position is being advertised for Buckinghamshire Council internal and agency employees only.

About us

Our Property & Assets team is dedicated to providing safe, well-managed spaces that support a wide range of activities and events. We value collaboration, ambition, and professionalism in everything we do.  

Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally. 

About the role

As a Community Centre Officer, you will:

• Oversee the daily operations of designated community centres, ensuring they are open, accessible, and safe for all users.
• Liaise with the community and provide excellent customer service, handling enquiries and managing bookings.
• Advise hirers on licensing and insurance requirements for both regular and one-off bookings.
• Unlock and lock up the centre for each hiring, completing pre- and post-booking checklists.
• Record and provide information to management and performance teams as needed.
• Support building safety and security, including regular checks and effective use of building management systems.
• Report faults and support the use of technology solutions implemented by the council.
• Assist with fire evacuation plans, testing, and reporting in conjunction with the Community Leisure Manager.
• Work with Health & Safety and Facilities Management to ensure compliance and a safe environment.
• Ensure the centre is clean and maintained according to COSHH regulations.
• Support the operation of CCTV systems in partnership with Property Services.

Mobile:

A ‘mobile’ role gives you the flexibility to schedule your own diary, so you can meet with colleagues and clients in a variety of locations. You’ll access digital folders and resources on your laptop and be able to use the network wherever you are based. Working from home will be common, as well as meeting your team in the office where necessary.

About you

We’re looking for someone who brings initiative and a positive attitude to every day. You’ll be comfortable working independently, ready to tackle challenges as they arise, and always focused on delivering excellent service to our community. Your strong communication and customer service skills will help you connect with a diverse range of people, while a basic knowledge of health and safety, IT skills (Excel and Word), and willingness to support with cleaning duties will ensure our centres run smoothly.

Other information

For further information on this role please see the attached job summary.

Working locations: Across five community centres within Aylesbury. To cover all opening hours of the Centres, including evenings and weekends.

Ability to travel to the Community Centre and have access to suitable transport to cover all opening hours of the Centre.

Interview date: TBC

Interview-type / process: via MS Teams

If you would like to have an informal conversation with the recruiting manager, please contact: Ros Davies - [email protected]

This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent convictions and conditional cautions
• All spent convictions and adult cautions that are not protected (i.e. that are not filtered out) as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020 and 2023).

For further information on filtering please refer to Nacro guidance and the guidance published by the Ministry of Justice (see, in particular, the section titled ‘Exceptions Order’).

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Our values and culture

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

About the Business Unit

Our Communities directorate works across the county to deliver a number of the key customer-facing services that our residents, businesses and visitors rely on every day. 

This directorate includes a wide range of services, including:

• collecting and disposing of waste and recycling
• maintaining our roads and Rights of Way network and parking
• ensuring the delivery of school transport, and supporting sustainable travel including public bus services and School Crossing Patrollers
• managing Country Parks
• leisure facilities, museums, theatres and libraries, as well as developing our Cultural Strategy
• Licensing, Environmental Health and Trading Standards
• Cemeteries and Crematoria

The customer is central to how we develop and deliver all of these services, which help promote our rich and vibrant culture and special environment. 

We are looking for enthusiastic, ambitious and committed individuals to join our team and help us to continue to make Buckinghamshire a great place to live, work and visit. This is an exciting time for us as we bring together the services previously run by five separate councils before Buckinghamshire Council was created. Whilst making major changes to contracts affecting residents across Bucks, we continue to focus on delivering great customer service. You will join us on our journey of continuous improvement - whether that’s through developing strategies and ways of working or delivering services on the ground, every person in Communities is a valued member of the team.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/