People Partner Coordinator

Overview

Are you ready to make a real impact in HR and organisational change? As our People Partner Coordinator, you’ll be at the heart of the Strategic People Partner Team—delivering expert HR support and guidance across a diverse range of employee relations and change initiatives. You’ll harness data and insights to streamline processes, eliminate inefficiencies, and add genuine value to the council. Collaboration is key: you’ll work closely with colleagues across HR & OD, championing innovative solutions like Service Now and Manager Self-Serve to drive continuous improvement.

About us

Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally.  

About the role

As People Partner Coordinator, you’ll be empowered to make a difference—supporting colleagues, driving improvements, and helping to create a positive workplace culture.

Key responsibilities include:

• Responding to customer queries, acting as an escalation point for non‑routine issues, and providing accurate advice on procedures, policy, legislation, systems, and methods.
• Assessing and investigating queries and complaints, taking appropriate action and keeping required records.
• Maintaining and improving service quality, and identifying opportunities for performance and service improvement.
• Contributing to projects and service initiatives as part of a project team.
• Supporting delivery of specialist work to meet operational targets and providing excellent customer service.
• Collating, recording, and analysing information to support business processes, identifying trends and issues, and producing documents or recommendations to support decision‑making.
• Liaising with Strategic People Partners to coordinate service delivery within a delegated area of responsibility.
• Contributing to the development and maintenance of HR policies and processes.
• Taking ownership of professional development, wellbeing, and resilience, recognising that role and skill requirements may change over time.
• Undertaking other duties as required, aligned to your skills, experience, and knowledge.

Any-Desk:

As an ‘any-desk’ worker, you’ll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office a couple of times a week, depending on your role and team requirements.

About you

You’ll be a proactive and organised professional, ready to make a positive impact in HR and organisational change. To succeed in this role, you will bring:

• Strong planning and organisational skills, with the ability to prioritise workload, monitor progress, and meet deadlines.
• Excellent written and verbal communication skills, able to explain technical or specialist information clearly to non-specialists.
• Good ICT skills, including confident use of Microsoft applications and specialist systems such as SAP and Service Now.
• Experience of contributing to projects as part of a team.
• In-depth knowledge of relevant systems, policies, and regulations within HR or a professional service area.
• Educated to A level / NVQ3 / HNC standard or equivalent.

Other information

For further information on this role please see the attached job summary.

How the team are currently working in office/work from home arrangements: in the office 2 days a week as a minimum

Interview date: TBC

Interview-type / process: In person competency-based interview

If you would like to have an informal conversation with the recruiting manager, please contact: Alison Stone, Strategic People Partner – [email protected]

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent cautions and/or unspent convictions

For further information on how long it takes for cautions and convictions cautions to become spent, please refer to our guide on the Rehabilitation of Offenders Act 1974 (updated 2023) | Nacro

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process.

Our values and culture

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

About the Business Unit

Resources cover a wide range of specialisms, including Human Resources, Finance, ICT and Business Operations. Our main focus is supporting the other directorates to provide the best possible service to our residents. To do that, we have to make sure we have the right people in the right roles across the organisation. From our finance teams, working strategically to ensure the best value from public money; to HR keeping our employees healthy and happy, each service is vital in making sure Buckinghamshire Council has what it needs to run effectively and efficiently.

As well as providing high quality services to other areas of the Council, you could also be helping us build on the revenue which comes from our external clients. If you are ambitious, customer-focussed and bursting with new ideas, we want to hear from you.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/