Receptionist

Overview

Are you looking for a new Receptionist position in Buckinghamshire?

We have an excellent opportunity for a Receptionist to join us at our Gateway Office. This is a 12-month secondment/fixed-term contract opportunity. 

In this post, you can put your outstanding customer services skills into action. It’s time to discover a customer service role with a difference - in an environment that’s as warm, friendly and caring as you are. It’s time to enjoy more variety, better rewards, innovative technologies and great support for your development.

About us

Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally. 

About the role

As the first point of contact at our headquarters, you will provide a professional, warm welcome for the Senior Leadership Team, elected Members, colleagues and visitors to Buckinghamshire Council. You’ll manage the reception desk, maintain accurate visitor records, issue and receive security passes, and make sure the right people are promptly notified when their guests arrive.

In addition to your front-of-house duties, you will act as the fire evacuation reporting officer for the Gateway office. You’ll also collaborate with key teams such as Taxi Licensing and Electoral Services, supporting their visitors and helping to coordinate appointments.

Alongside greeting and hosting, you’ll offer confident signposting to services, handle general enquiries, and support visitors to access our digital services when needed — all while maintaining a calm, efficient front‑of‑house environment.

Our Customer Service Centre supports high volumes across multiple channels and our offices assist around 9,000 customers face‑to‑face each year, so you’ll be part of a team that makes a visible difference to residents and colleagues alike

Please see the attached job summary for further information on the role and person specification. 

Fixed

 As a ‘fixed’ worker, you’ll spend most of your time in the same location, which will likely be a fixed office or location where your role is performed. Typically, you’ll be based in the same location as the rest of your team, because you provide a particular service from that fixed location or need access to information there.

About you

You’re friendly, professional and customer‑focused, with the ability to make connections with people from all walks of life. You’re computer‑literate, comfortable multi‑tasking, and you thrive in a busy front‑of‑house setting. We will provide all the training you need in our systems.

Please state in your application what customer service skills you can bring to this role. 

Other information

Where our roles are customer-facing and you are required to speak to members of the public, the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the role. This is a full-time customer facing role and part-time applications cannot be considered.

Interview dates: To be held as soon as possible following advert closing date.

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent cautions and/or unspent convictions

For further information on how long it takes for cautions and convictions cautions to become spent, please refer to our guide on the Rehabilitation of Offenders Act 1974 (updated 2023) | Nacro

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process.

Our values and culture

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

About the Business Unit

Resources cover a wide range of specialisms, including Human Resources, Finance, ICT and Business Operations. Our main focus is supporting the other directorates to provide the best possible service to our residents. To do that, we have to make sure we have the right people in the right roles across the organisation. From our finance teams, working strategically to ensure the best value from public money; to HR keeping our employees healthy and happy, each service is vital in making sure Buckinghamshire Council has what it needs to run effectively and efficiently.

As well as providing high quality services to other areas of the Council, you could also be helping us build on the revenue which comes from our external clients. If you are ambitious, customer-focussed and bursting with new ideas, we want to hear from you.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/