Temporary Accommodation Officer

Overview

We are looking for two talented and enthusiastic people to join our busy and forward-thinking Housing Options and Supply team in this exciting Temporary Accommodation Officer role. The successful applicant will support our households in temporary accommodation seeking ways to maximise move on opportunities into longer term, permanent accommodation. This role is fast paced and front facing, and the successful candidate will be able to demonstrate their customer commitment and ability to manage and build stakeholder and client relationships effectively to deliver the aims of the role.

This role offers real fulfilment in a fast paced, front-line setting. The successful candidate will be able to demonstrate their customer commitment and ability to manage and build stakeholder and client relationships effectively to deliver the aims of the role.

If you are eager to use your excellent communication skills, enjoy building positive relationships, and want to be part of a forward-thinking team dedicated to delivering outstanding customer service, then we would love to hear from you!

We have two opportunities available for Fixed Term Contract/Secondments until 30th September 2026, located in Buckinghamshire.

About us

Our Planning, Growth and Sustainability directorate works with partners to help shape the future of Buckinghamshire.  We deliver services on planning, economic growth, regeneration, strategic infrastructure, transport and property.

Our key priorities include developing the economic narrative for Bucks, creating more jobs and delivering the right infrastructure to help businesses and residents thrive. We also aim to provide a proactive planning service that is responsive, whilst making the best use of the Council’s land and property portfolio. This will in turn support community services and create housing, jobs, regeneration and income to support public services.

It’s a great time to join one of our teams. As part of the Planning, Growth and Sustainability function you will not only get to help shape the economic future of Buckinghamshire; you’ll also be involved in delivering high-profile development projects and work on some of the biggest infrastructure projects in the UK. You will support us to deliver the results that our local residents and businesses deserve. 

About the role

This role is responsible for all processes and matters associated with clients housed in Temporary Accommodation under the councils statutory homelessness duties. This role will also include management of void units working closely with our in house Temporary Accommodation teams and external providers. You will be one of our housing teams ‘go to’ people in all matters relating to Temporary Accommodation.

The post holder will work closely with clients, benefits teams and providers to protect the council financially and with the wider housing team to ensure that placements are appropriate, including undertaking of affordability and suitability assessments, formulating move on plans for all clients owed the Main Housing Duty.

You will be a great team player You will have excellent IT skills and a good eye for detail and a collaborative approach to your work. If this sounds like you then we would love to hear from you.

About you

You will be personable, organised and resourceful and enjoy working in a busy environment with changing priorities and a broad variety of work. You will have experience developing and maintaining strong stakeholder relationships and ideally have experience working within a partnership environment. You will have fantastic communications skills and need to be a self-starter with a can-do approach to your work and to the wider housing team objectives.

You will have significant experience of working in and or managing an autonomous business area, we would particularly like to hear from candidates that come from a background of working with complex and vulnerable clients. You will be proactive and a confident communicator who has experience of leading in their business area and developing new ideas and solutions to complex problems.

On the Go

As an “on the go” worker, you’ll spend most of your time visiting clients across the county with some office work based out of any of our offices or Council Owned Temporary Accommodation Buildings.  Driving Licence and access to a car with your own business insurance is Essential for this role. 

Other information

Please see the attached job summary for further information on the role.

Working arrangements: Full time Mon – Fri Based across Buckinghamshire.

Contact details: If you would like to find out more about the role, please contact Valda Deitch on 01296 674621 or [email protected]   or Mandy Ryan on [email protected]

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent cautions and/or unspent convictions

For further information on how long it takes for cautions and convictions cautions to become spent, please refer to our guide on the Rehabilitation of Offenders Act 1974 (updated 2023) | Nacro

We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process.

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Our values and culture

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

About the Business Unit

Our Planning, Growth and Sustainability directorate works with partners to help shape the future of Buckinghamshire.  We deliver services on planning, economic growth, regeneration, strategic infrastructure, transport and property.

 Our key priorities include developing the economic narrative for Bucks, creating more jobs and delivering the right infrastructure to help businesses and residents thrive. We also aim to provide a proactive planning service that is responsive, whilst making the best use of the Council’s land and property portfolio. This will in turn support community services and create housing, jobs, regeneration and income to support public services.

 It’s a great time to join one of our teams. As part of the Planning, Growth and Sustainability function you will not only get to help shape the economic future of Buckinghamshire; you’ll also be involved in delivering high-profile development projects and work on some of the biggest infrastructure projects in the UK. You will support us to deliver the results that our local residents and businesses deserve.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/