Digital Enforcement Supervisor

Overview

We’re looking for a motivated and skilled Digital Enforcement Supervisor to lead our team of Digital Enforcement Officers and support the smooth delivery of camera‑based parking and moving traffic enforcement across Buckinghamshire. In this varied and hands‑on role, you’ll oversee the daily operation of our digital enforcement platform, ensure the accuracy and quality of recorded evidence, maintain high service standards, and support the Operations and Project Manager in achieving key performance indicators.

If you thrive in a fast‑paced environment, enjoy leading others, and take pride in delivering a professional and customer‑focused service, this could be the ideal next step in your enforcement career.

This is a secondment/Fixed Term Contract opportunity until 31/05/2026.

About us

Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally. 

Buckinghamshire Council’s Parking Services team sits within Communities – Highways and Technical Services, delivering essential services that help keep our roads safe, accessible, and well‑managed. Our work plays a vital role in maintaining traffic flow, supporting local communities, and ensuring compliance with parking and traffic regulations under the Traffic Management Act 2004.

About the role

As a Digital Enforcement Supervisor, you will:

• Lead and support a team of Digital Enforcement Officers, providing day‑to‑day supervision, briefings, 1‑1s, training, induction, and performance development
• Review recorded parking and moving traffic contraventions and ensure the accurate processing of evidence within required KPIs
• Manage and maintain digital enforcement equipment, including mobile enforcement vehicles, cameras, reviewing systems, and associated signage
• Monitor daily vehicle condition checks and ensure monthly car park inspections and counts are completed
• Produce reports, analyse data, and maintain accurate records to support performance monitoring
• Liaise with contractors and internal colleagues to resolve equipment issues efficiently
• Implement and uphold procedures, including Safer Working Practices and CCTV Codes of Practice
• Ensure risk assessments are maintained and regularly reviewed
• Provide excellent customer service by delivering accurate, timely, and professional responses to enquiries and complaints
• Provide absence cover for other Supervisors when required and support the wider CEO team when needed

About you

We’re looking for someone who is:

• Experienced in enforcement or a similar field, with knowledge and a good understanding of traffic and parking legislation.
• Able to respond to service demands including carrying out site visits where required.
• Skilled in using technology and able to process data accurately, showcasing an attention to detail.
• Resilient and able to demonstrate the ability to deal with sensitive and difficult information.
• Able to prioritise and manage a workload that can consist of conflicting challenges and demands.
• Customer focused and a strong communicator with the skills and the ability to resolve conflict.
• Comfortable working independently and as part of a team.
• Flexible to work a rota system, including weekends and evenings.

Essential requirements:

• CCTV Traffic Enforcement qualification (BTEC Level 3) or equivalent experience.
• Full UK driving licence.
• Ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

If you’re proud, ambitious, collaborative, trustworthy and want to help us deliver a high-quality service for our communities, we’d love to hear from you.

Please refer to the job summary attached for full details.

Other information

For further information on this role please see the attached job summary.

Our ‘On-the-go’ roles mean you’ll usually start and finish your day from a base, moving around between different locations throughout the day. You won’t need a fixed desk to work from, but you’ll have access to our network where you can keep up to date with admin and the latest staff updates.

Interview-type / process: MS TEAMS, In person

If you would like to have an informal conversation with the recruiting manager, please contact Jared Peart at [email protected]

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent cautions and/or unspent convictions

For further information on how long it takes for cautions and convictions cautions to become spent, please refer to our guide on the Rehabilitation of Offenders Act 1974 (updated 2023) | Nacro

We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process.

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Our values and culture

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

About the Business Unit

Our Communities directorate works across the county to deliver a number of the key customer-facing services that our residents, businesses and visitors rely on every day. 

This directorate includes a wide range of services, including:

• collecting and disposing of waste and recycling
• maintaining our roads and Rights of Way network and parking
• ensuring the delivery of school transport, and supporting sustainable travel including public bus services and School Crossing Patrollers
• managing Country Parks
• leisure facilities, museums, theatres and libraries, as well as developing our Cultural Strategy
• Licensing, Environmental Health and Trading Standards
• Cemeteries and Crematoria

The customer is central to how we develop and deliver all of these services, which help promote our rich and vibrant culture and special environment. 

We are looking for enthusiastic, ambitious and committed individuals to join our team and help us to continue to make Buckinghamshire a great place to live, work and visit. This is an exciting time for us as we bring together the services previously run by five separate councils before Buckinghamshire Council was created. Whilst making major changes to contracts affecting residents across Bucks, we continue to focus on delivering great customer service. You will join us on our journey of continuous improvement - whether that’s through developing strategies and ways of working or delivering services on the ground, every person in Communities is a valued member of the team.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/