Business Support Administration Assistant

Overview

Are you looking for a fresh challenge where your organisation and customer service skills can truly shine? Join us at Buckinghamshire Council as a Business Support Administration Assistant and become a valued part of our Corporate Business Support team.

We are seeking proactive and highly organised individuals to help deliver efficient, high‑quality administrative and transactional services across the organisation. In this fast‑paced and varied role, you’ll play an essential part in ensuring our residents, clients and internal teams receive the professional, timely and customer‑focused support they deserve.

There are multiple opportunities under this current advert:

• Full Time 37 hours – based in Aylesbury or High Wycombe (Permanent Contracts). Supporting Corporate Business Support at a Grade 1 on Buckinghamshire Pay Grade (FTE Salary of £25,151).

Please indicate your preferred work location in your application.

About us

At Buckinghamshire Council, we are committed to providing top-notch front-line services through efficient and cost-effective business process administration and project support. Our team is resilient, adaptable, and always ready to embrace change. We have a deep understanding of the council's processes, policies, and values, and we take pride in our ability to deliver exceptional service. We are highly experienced, knowledgeable, and have a proven track record of success.

We value hard work and success, and we're proud to offer our employees a range of benefits. We promote a healthy work-life balance and flexible working arrangements. Our employees enjoy discounts at various cafes, restaurants, and shops, as well as auto-enrolment in our generous pension scheme. We also offer membership to Costco, discounted gym memberships, travel discounts with Arriva, and much more.

About the role

In this role, you will contribute to the smooth running of office and team processes by providing reliable, efficient administrative support. You will respond to enquiries, assist with information processing, and ensure tasks are completed accurately and on time.

Key responsibilities include:

• Responding effectively and professionally to enquiries from internal and external customers, escalating issues where appropriate.
• Providing clerical and administrative assistance to support office and team functions.
• Assisting with data entry, text input, and maintaining accurate records and information systems.
• Supporting the production of documents, reports, and correspondence using relevant systems and software.
• Managing incoming communications, such as telephone enquiries, emails and visitors, ensuring friendly and helpful responses.
• Ordering stationery and equipment as required, and supporting general office resource management.
• Working flexibly to meet service requirements and contributing to team meetings and performance standards.

About you

• Possesses good communication skills and accurate attention to detail.
• Knowledge and experience of taking meeting minutes.
• Educated to GCSE / NVQ2 standard or equivalent, including in English and Maths.
• Keen to learn and able to juggle priorities effectively, often with conflicting demands.
• Caring and helpful and able to work as part of a team.
• Customer focused and has a can-do attitude.

Other information

For further information on this role please see the attached job summary.

Working arrangements: This is a role that operates within Work Smart parameters and is a 40/60 minimum split for office to home working, and you may be expected to cover the office more than this split if business need demands it. These are any desk posts.

Interview date: To be confirmed.

Interview-type / process: Virtual via MS TEAMS

If you would like to have an informal conversation with the recruiting manager, please contact: Martyn Greenstreet – [email protected] or Steven Belfrage - [email protected]

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent cautions and/or unspent convictions

For further information on how long it takes for cautions and convictions cautions to become spent, please refer to our guide on the Rehabilitation of Offenders Act 1974 (updated 2023) | Nacro

We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process.

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Our values and culture

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

About the Business Unit

Resources cover a wide range of specialisms, including Human Resources, Finance, ICT and Business Operations. Our main focus is supporting the other directorates to provide the best possible service to our residents. To do that, we have to make sure we have the right people in the right roles across the organisation. From our finance teams, working strategically to ensure the best value from public money; to HR keeping our employees healthy and happy, each service is vital in making sure Buckinghamshire Council has what it needs to run effectively and efficiently.

As well as providing high quality services to other areas of the Council, you could also be helping us build on the revenue which comes from our external clients. If you are ambitious, customer-focussed and bursting with new ideas, we want to hear from you.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/