Assistant Green Claims Officer

Overview

Are you highly organised, eager to learn, and looking to build your career in a regulatory, investigative, or compliance‑focused environment?

As an Assistant Green Claims Officer, you will play an important role in helping Buckinghamshire Council recover costs where damage has been caused to the highway network by road traffic collisions. This is an excellent opportunity for someone who enjoys administrative precision, problem‑solving, and working with a diverse range of internal and external partners.

About us

Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally. 

Highways and Technical Services play a vital role in supporting our communities, keeping the county moving and ensuring our transport network is safe, resilient and well‑managed. The Green Claims function ensures the Council can recover costs from third parties, helping to safeguard public funds and maintain the condition of our highways. When you join our team, you’ll be part of a supportive environment that values expertise, encourages learning, and promotes forward‑thinking approaches to managing our highways.

As part of our ambition to deliver the very best highways service for Buckinghamshire, we have recently reshaped our service, creating a stronger, more resilient and forward‑looking structure. This transformation reflects both local priorities and significant national developments in the sector. With new initiatives emerging, including the introduction of Lane Rental and wider changes to streetworks and network management, we are now investing in a range of new and exciting roles that will help us meet the needs of our communities today and into the future. These posts offer a genuine opportunity to shape how we manage and improve our network, drive innovation.

About the role

In this role, you will support the investigation and processing of Green Claims following highway damage incidents. You’ll gather evidence, maintain accurate records, prepare documentation and liaise with insurers, contractors and enforcement partners to bring claims to resolution.

Key Responsibilities

• Organise and complete allocated workloads within agreed deadlines.
• Research and gather information to support claims and investigations.
• Help identify compliance or legal issues, escalating where necessary.
• Collate, check and process evidence using council systems and procedures.
• Maintain clear and accurate digital and written records.
• Support the preparation of reports, letters and other documentation.
• Liaise professionally with insurance companies, contractors and Thames Valley Police.
• Provide clear, accurate advice to internal and external customers.
• Assist with preparing documentation for inquiries or court proceedings.
• Attend site visits (with support) to collect evidence and assess highway damage.
• Work collaboratively with colleagues across the wider team.

About you

You’re someone who enjoys getting stuck into detailed work, staying organised, and helping things run smoothly. You’re curious, eager to learn, and ready to build your skills in a role where no two days are the same. You have a natural eye for accuracy, whether you’re gathering information, keeping records up to date, or helping prepare reports and correspondence. Confident communicating with people at all levels, you’re comfortable speaking with colleagues, insurance companies, contractors and members of the public, always showing professionalism and a friendly approach. Most importantly, you bring a positive attitude, strong ICT skills, and the willingness to grow into the role.

Other information

For further information on this role please see the attached job summary.

This role requires face-to-face working, collaboration and meetings. The postholder will be expected to be in the office at least two days a week.

Closing date: 18th March 2026

Interview date: Week commencing 30th March 2026.

Interview type: In person.

If you would like to have an informal conversation with the recruiting manager, please contact: Christopher Anousis, Network Strategy Manager ([email protected]) or Robert Heley, Enforcement Team Leader ([email protected]).

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent cautions and/or unspent convictions

For further information on how long it takes for cautions and convictions cautions to become spent, please refer to our guide on the Rehabilitation of Offenders Act 1974 (updated 2023) | Nacro

We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process.

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Our values and culture

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

About the Business Unit

Our Communities directorate works across the county to deliver a number of the key customer-facing services that our residents, businesses and visitors rely on every day. 

This directorate includes a wide range of services, including:

• collecting and disposing of waste and recycling
• maintaining our roads and Rights of Way network and parking
• ensuring the delivery of school transport, and supporting sustainable travel including public bus services and School Crossing Patrollers
• managing Country Parks
• leisure facilities, museums, theatres and libraries, as well as developing our Cultural Strategy
• Licensing, Environmental Health and Trading Standards
• Cemeteries and Crematoria

The customer is central to how we develop and deliver all of these services, which help promote our rich and vibrant culture and special environment. 

We are looking for enthusiastic, ambitious and committed individuals to join our team and help us to continue to make Buckinghamshire a great place to live, work and visit. This is an exciting time for us as we bring together the services previously run by five separate councils before Buckinghamshire Council was created. Whilst making major changes to contracts affecting residents across Bucks, we continue to focus on delivering great customer service. You will join us on our journey of continuous improvement - whether that’s through developing strategies and ways of working or delivering services on the ground, every person in Communities is a valued member of the team.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/