Case Management Project Officer

Overview

We’re looking for a highly skilled Case Management Project Officer to join our team and play a key role in ensuring the Council meets its statutory and regulatory obligations around data handling, information requests, and complaint management. This is an exciting opportunity to make a meaningful contribution to an essential, high‑profile area of the Council’s work. You’ll influence improvements across the organisation and help shape how we manage information and respond to our residents.

If you enjoy solving complex problems, influencing change, and working collaboratively to deliver better outcomes, we’d love to hear from you.

About the role

In this pivotal role, you will provide expert technical advice, analyse issues and help drive improvements in our case management system. You will support service areas to adopt best practice and make the best use of the tools and processes available. You will work closely with colleagues across the organisation, supporting process improvements and helping to deliver a high performing, sustainable service.

A typical week might include:

• Delivering and supporting the development of our case management solution, ensuring it meets operational needs and regulatory standards.
• Planning and conducting tests, audits, assessments, reporting and evaluations, resolving issues and escalating as needed.
• Analysing complex information to develop practical, meaningful recommendations.
• Providing accurate, authoritative technical advice to colleagues and stakeholders.
• Leading small specialist projects and contributing to larger programmes of work.
• Monitoring service standards and providing performance information, including oversight of contractor and supplier delivery.
• Supporting policy, procedure and system development within the information governance and complaints environment.

Throughout your work, you’ll champion our organisational values — being Proud, Ambitious, Collaborative and Trustworthy — and help shape a culture that promotes high standards and continuous improvement.

About you

You’ll bring strong, hands‑on experience of using, supporting, or improving a case management system — e.g. system configuration, testing, user support, workflow design, reporting, or process optimisation. You’re someone who enjoys untangling complex issues and turning them into clear, practical solutions.

You will have experience of working within complaints, freedom of information, data protection, or a similar technical or regulatory field. Knowledge and/or experience of Local Government is preferred but not essential.

You’ll also be:

• A confident communicator who can influence, explain and present information clearly to different audiences.
• Organised and proactive, with the ability to work to deadlines, balance priorities and plan ahead.
• Analytical, inquisitive and able to identify both problems and opportunities; using these to develop evidence-based solutions.
• Comfortable working collaboratively and building strong professional relationships with stakeholders.
• Familiar with the work of the Information Commissioner’s Officer and the Local Government and Social Care Ombudsman.

Most importantly, you’re someone who cares about doing things well and helping others do the same.

Other information

If you would like to find out more, please contact Jemma Tamplin, Complaints and Feedback Business Partner at [email protected]

Closing date: Midnight on Monday 16th March

Interview date: Week commencing 30th March

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent cautions and/or unspent convictions

For further information on how long it takes for cautions and convictions cautions to become spent, please refer to our guide on the Rehabilitation of Offenders Act 1974 (updated 2023) | Nacro

We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process.

Our values and culture

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

a fair and inclusive culture

• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

 

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/