Travel Assessment Officer

Overview

We’re recruiting a Travel Assessment Officer to join our Client Transport Team. You’ll work collaboratively with internal and external stakeholders to assess both Social Care and SEN clients and deliver timely, appropriate transport provision, working closely with Children’s Services, Adult Social Care, schools, families and other professionals.

In this role, you’ll help ensure the safety and wellbeing of children and young people with SEND and vulnerable adults by assessing complex needs on transport and applying Council transport policy and government guidance. You’ll also support Transport Officers, as required, with the assessment of children with less complex needs.

This is a secondment/Fixed-Term contract opportunity for up to 12 months.

About us

Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally. 

Our Client Transport Team sits within Transport & Regulatory Services (Communities) and plays a vital role in supporting residents to access education, care and wider opportunities. We work closely with colleagues across the Council and partner organisations to deliver safe, reliable and value for money transport solutions for children and adults with additional needs.

About the role

The Client Transport Team delivers transport for approximately 7,500 school children and 300 adult social care clients daily.

As a Travel Assessment Officer, you’ll produce robust Travel Assessments to ensure that children and young people aged 0–25 with Education, Health and Care Plans (EHCPs) and Adult Social Care clients with additional needs are supported to travel safely. Your assessments will help promote the safety and wellbeing of the client, other passengers, vehicle crews and third parties.

Many of our clients have specialist needs and disabilities which affect the type of travel provision that is suitable. You’ll be responsible for ensuring these needs are accurately assessed so the right provision and safety measures are put in place.

This is an any-desk role, meaning you’ll need to be connected to our network to access digital folders and resources. This can be from home or an office location as required, however you’ll be expected to work from the office a couple of times per week, depending on team requirements.

About you

An experienced professional with knowledge of home-to-school transport services and understanding of transport coordination and its legislative responsibilities. Skilled in working with children and adults with Special Educational Needs and disabilities (SEND), with proven experience supporting vulnerable individuals and ensuring their safety, dignity, and wellbeing.

The candidate excels in communication and builds positive, constructive relationships with parents, carers, transport providers, and wider stakeholders. Known for a calm and approachable manner, they are confident in delivering clear, accurate information to the public in a customer‑facing setting.

Highly organised and detail‑focused, they have a strong track record of managing busy workloads, meeting tight deadlines, and adapting effectively during peak periods such as the summer months. Competent with digital systems including Excel, Word, and online platforms, they bring accuracy and efficiency to data handling and administrative tasks.

With a full driving licence and access to a vehicle, the candidate is able to undertake visits as required.

Other information

For further information on this role please see the attached job summary.

Any desk 2 days per week office attendance (Walton Street Aylesbury) visits as required.

Interview date: 9th or 10th April 2026

Interview-type / process: In person Walton Street

If you would like to have an informal conversation with the recruiting manager, please contact: Kayleigh Buchanan [email protected]

This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent convictions and conditional cautions
• All spent convictions and adult cautions that are not protected (i.e. that are not filtered out) as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020 and 2023).

For further information on filtering please refer to Nacro guidance and the guidance published by the Ministry of Justice (see, in particular, the section titled ‘Exceptions Order’).

We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process.

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Our values and culture

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

About the Business Unit

Our Communities directorate works across the county to deliver a number of the key customer-facing services that our residents, businesses and visitors rely on every day. 

This directorate includes a wide range of services, including:

• collecting and disposing of waste and recycling
• maintaining our roads and Rights of Way network and parking
• ensuring the delivery of school transport, and supporting sustainable travel including public bus services and School Crossing Patrollers
• managing Country Parks
• leisure facilities, museums, theatres and libraries, as well as developing our Cultural Strategy
• Licensing, Environmental Health and Trading Standards
• Cemeteries and Crematoria

The customer is central to how we develop and deliver all of these services, which help promote our rich and vibrant culture and special environment. 

We are looking for enthusiastic, ambitious and committed individuals to join our team and help us to continue to make Buckinghamshire a great place to live, work and visit. This is an exciting time for us as we bring together the services previously run by five separate councils before Buckinghamshire Council was created. Whilst making major changes to contracts affecting residents across Bucks, we continue to focus on delivering great customer service. You will join us on our journey of continuous improvement - whether that’s through developing strategies and ways of working or delivering services on the ground, every person in Communities is a valued member of the team.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/