Council Tax Team Leader

Overview

Are you ready to lead a dynamic team and make a real difference in your community? We’re looking for a motivated and experienced Council Tax Team Leader to join our Revenues and Benefits service area. In this pivotal role, you’ll manage a dedicated team responsible for the administration of Council Tax, ensuring high-quality service delivery and supporting the Council’s vision and values.

About us

Situated within the Resources Directorate, the Revenues and Benefits service plays a critical role in supporting residents and the wider community.

The Buckinghamshire Council Tax team are responsible for over 239,000 properties, collecting over £400m, both of which will continue to increase in future years. We have approximately 20 team members including temps. We deal with all aspects of council tax – moves, discounts/exemptions, non-payment before summons, and customer queries. We are a friendly and supportive team and work flexibly between our office sites and home.

About the role

As the Council Tax Team Leader, you will:

• Provide leadership and operational management for the Council Tax Team.
• Be accountable for team performance and the delivery of high-quality, customer-focused services.
• Support the Council Tax Manager in resource planning and strategic development.
• Act as a technical and procedural advisor, ensuring compliance with legislation and best practice.
• Respond to enquiries and complaints from a range of stakeholders, including the public, elected members, and external bodies.
• Drive change and continuous improvement, helping to deliver a cost-effective and efficient council tax service.

Any-Desk:

As an ‘any-desk’ worker, you’ll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office a couple of times a week, depending on your role and team requirements.

About you

We are looking for a knowledgeable and enthusiastic person who is positive and has a “can-do” attitude. You must have:

• Excellent communication skills
• Good attention to detail
• Detailed council tax knowledge and experience in council tax processing
• Good planning and organisation skills
• Good time management and be able to work under pressure at times

For further information on this role please see the attached job summary.

Other information

Team Leaders are required to work on‑site more regularly than the wider team.

If you would like to have an informal conversation with the recruiting manager, please contact: Rebecca Pyle at 01494 732769 or [email protected]

Interview-type/process: In person

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent cautions and/or unspent convictions

For further information on how long it takes for cautions and convictions cautions to become spent, please refer to our guide on the Rehabilitation of Offenders Act 1974 (updated 2023) | Nacro

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Buckinghamshire Council is committed to safeguarding and promoting the welfare of children, young people and adults at risk.

Our values and culture

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/