Information Governance Support Officer

Overview

Are you organised, detail‑focused and motivated by delivering a high‑quality service? We’re looking for an Information Governance Support Officer to provide essential administrative and operational support within our Information Governance team.

This is a great opportunity to play a key role in ensuring information is handled responsibly and efficiently, while building your experience within a professional and supportive council environment.

About us

Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally.  

About the role

As an Information Governance Support Officer, you’ll help deliver effective information governance processes across the organisation. The Support Officer will provide efficient and accurate administrative support across data protection, records management and complaints functions, managing records, processing information accurately and supporting data protection and information governance casework.

The role involves the use of case management systems, databases or similar tools to log, track and update cases accurately. The postholder will be responsible for maintaining complete, accurate and auditable records in line with organisational procedures. The role requires managing multiple tasks and workstreams at the same time while ensuring deadlines are met. The Support Officer will work in a deadline‑driven environment with competing priorities and changing demands.

The role includes drafting, managing and issuing correspondence, emails and written responses. The postholder will support internal teams by handling information securely, professionally and confidentially. The role involves communicating with internal colleagues and external stakeholders, including members of the public, in a clear, professional and sensitive manner.

Throughout everything you do, you’ll help promote a professional and positive image of the Council.

About you

You’re well organised, methodical and able to manage multiple tasks while meeting deadlines. You have strong attention to detail and are comfortable working with data, records and administrative systems.

You’ll bring:

• You will have proven administrative experience and be confident working with case management systems or similar databases.
• You will be highly organised and able to prioritise your workload effectively.
• You will demonstrate strong time‑management skills and the ability to work with competing deadlines and demands.
• You will have a clear understanding of the importance of confidentiality and information security.
• You will be comfortable handling personal and sensitive information with discretion and professionalism.
• You will demonstrate a high level of accuracy and attention to detail in all aspects of your work.
• You will have strong written and verbal communication skills and be able to produce clear and concise correspondence.
• You will be able to work independently as well as collaboratively as part of a team.
• You will remain calm under pressure and adapt positively to changing priorities.
• You will have good IT skills, particularly in Microsoft Outlook, Word and Excel, and the ability to learn new systems quickly.

You’ll be educated to GCSE/NVQ Level 2 (or equivalent) and able to communicate clearly with members of the public.

Other information

If you would like to find out more about the role, please contact: Isa Jaye at [email protected]

Closing date: Midnight on Sunday 19th April

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent convictions and conditional cautions
• All spent convictions and adult cautions that are not protected (i.e. that are not filtered out) as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020 and 2023).

For further information on filtering please refer to Nacro guidance and the guidance published by the Ministry of Justice (see, in particular, the section titled ‘Exceptions Order’).

We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process.

Our values and culture

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

a fair and inclusive culture

• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

 

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/