Business Support Officer (Supporting SENDIAS)

Overview

Are you ready to embrace an exhilarating new challenge and make a significant impact? Join us and become an integral member of a team that truly makes a difference!

We are looking for a dedicated and driven individual to join our Corporate Business Support team. With over 300 staff members, we provide a wide range of services and are experts in delivering key support services to ensure the smooth operation of the council. As a Business Support Officer, you will play a crucial role in the council's success, providing exceptional support to our services.

Our current business support vacancy is within SENDIAS (Special Educational Needs and Disability Independent Advisory Service) an impartial service which offers information, advice and support on all matters related to SEND. This is a 12 month secondment/ fixed-term contract opportunity, working part time 18.5 hours per week and the salary advertised will be pro-rata.

Don't miss this opportunity to take your career to the next level and make a real impact!

About us

At Buckinghamshire Council, we are committed to providing top-notch front-line services through efficient and cost-effective business process administration and project support. Our team is resilient, adaptable, and always ready to embrace change. We have a deep understanding of the council's processes, policies, and values, and we take pride in our ability to deliver exceptional service. We are highly experienced, knowledgeable, and have a proven track record of success.

We value hard work and success, and we're proud to offer our employees a range of benefits. We promote a healthy work-life balance and flexible working arrangements. Our employees enjoy discounts at various cafes, restaurants, and shops, as well as auto-enrolment in our generous pension scheme. We also offer membership to Costco, discounted gym memberships, travel discounts with Arriva, and much more.

About the role

As a Business Support Officer you will provide excellent support to those working in the front-line services supporting our residents. 

The key accountabilities are:

• Excellent Customer Service
• Managing important & confidential correspondence
• Multiple complex telephone queries from internal and external customers
• Note-taking for a wide range of meetings
• Organising team meetings, agenda’s and taking minutes
• Inputting and data management
• Financial responsibilities
• Raising purchase orders/Paying invoices
• Forward planning
• General administrative duties.

Please see the attached job summary for further information on the role and person specification.

Any-Desk:

As an ‘any-desk’ worker, you’ll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office a couple of times a week, depending on your role and team requirements. 

About you

We are looking for an individual who enjoys working in a fast-paced environment, and who can provide excellent support to those working in the front-line services supporting our residents. 

The ideal candidate will already have a strong administrative background and be able to demonstrate the following qualities and skills:

• Hard-working professional.
• Customer focused.
• Resilient and able to demonstrate the ability to deal with sensitive and difficult information.
• Able to work flexibly to respond to service demand.
• Able to demonstrate the ability to prioritise a varied and challenging workload.
• Possess excellent communication skills and accurate attention to detail.
• Educated to GCSE/NVQ3 level or equivalent, including in English and Maths.
• Keen to learn and able to juggle priorities effectively, often with conflicting demands.
• Good ICT skills including Microsoft applications and have some experience using specialist systems.
• Caring and helpful.  

With flexible working options, a competitive salary, and the chance to make a real difference in your community, this is an opportunity you won't want to miss!

Other information

These roles are office based but are currently being offered on a 40% office and 60% home working agreement. This arrangement is under continuous review, so may revert to an increase in office work, in line with business needs.

Proposed interview date: 23^rd April 2026.

If you would like further information about this role, please contact: Liz Matthews on 01296 674750.

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent cautions and/or unspent convictions

For further information on how long it takes for cautions and convictions cautions to become spent, please refer to our guide on the Rehabilitation of Offenders Act 1974 (updated 2023) | Nacro

We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process.

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Our values and culture

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

About the Business Unit

Resources cover a wide range of specialisms, including Human Resources, Finance, ICT and Business Operations. Our main focus is supporting the other directorates to provide the best possible service to our residents. To do that, we have to make sure we have the right people in the right roles across the organisation. From our finance teams, working strategically to ensure the best value from public money; to HR keeping our employees healthy and happy, each service is vital in making sure Buckinghamshire Council has what it needs to run effectively and efficiently.

As well as providing high quality services to other areas of the Council, you could also be helping us build on the revenue which comes from our external clients. If you are ambitious, customer-focussed and bursting with new ideas, we want to hear from you.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/