3rd Line Engineer

Overview

Are you an experienced IT professional who loves solving complex challenges and improving the way organisations work? We are looking for a 3rd Line Engineer to join our forward‑thinking Client Experience Team. This is a role where you will support critical systems, lead on technical improvements, and play a key part in shaping our long‑term digital strategy.

If you enjoy working in a dynamic environment, collaborating with a wide range of stakeholders, and using your expertise to make a meaningful difference, this could be your next big step.

About us

Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally. 

About the role

In this role, you will provide high‑level technical support, ensuring our systems are robust, secure and fit for the future. You will work across complex environments, supporting major IT initiatives, contributing to organisational planning, and decision‑making.

You will be involved in everything from supporting core infrastructure to influencing strategic improvements. Day‑to‑day, you will work closely with colleagues, customers and partners to ensure excellent service delivery, manage risk, and keep systems performing at their best.

A few key aspects of the role include:

• Leading on resolving complex technical issues and providing expert guidance.
• Supporting major IT projects, upgrades and system improvements.
• Developing and maintaining system policies, procedures and business continuity plans.

This is a role where your technical insight will truly shape the organisation’s digital capabilities—and where continuous improvement and innovation are encouraged every day.

About you

You are someone with deep technical knowledge, confidence in your decision‑making, and the ability to work effectively with people at all levels. You are motivated by continuous improvement and enjoy applying your expertise to deliver positive change.

To succeed, you will bring:

• Extensive experience in a senior technical role within a large or complex organisation.
• Proven expertise in IT end‑user support, with a proven record of resolving technical issues efficiently while delivering a high-quality user experience.
• Strong communication and relationship‑building skills, with the ability to engage, influence and collaborate.
• Excellent time‑management and problem‑solving skills, with a proactive and solution‑focused mindset.

If you enjoy working collaboratively, driving continuous improvement, and delivering outstanding results, we would love to hear from you.

Other information

If you would like to find out more about this role, please contact Frances Phillips at [email protected]

Closing date: Midnight on Thursday 30th April

Interview date: Thursday 7th May

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent cautions and/or unspent convictions

For further information on how long it takes for cautions and convictions cautions to become spent, please refer to our guide on the Rehabilitation of Offenders Act 1974 (updated 2023) | Nacro

We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process.

Our values and culture

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/