Taxi Licensing Supervisor

Overview

We are looking for a Licensing Supervisor to join our busy, established, and friendly Taxi Licensing team. The postholder will lead and manage a team to deliver an efficient and customer-focused application process for customers applying for taxi and private hire licences. With the application process forming a vital part of the Council’s work in protecting public safety, you will need to understand the role of taxi licensing services in safeguarding members of the public, as well as ensuring the service is customer-focused.

You will be responsible for the effective day-to-day operation of the team, resolving any escalated or complex issues as they arise. As well as responding to the day-to-day challenges of managing a busy team, you need to be proficient in using IT systems to interrogate data to identify work pressures and priorities.

About us

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we are working hard to ensure we continue to be an accessible and inclusive organisation. From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that our colleagues feel engaged, listened to and valued.  Our offer of flexible working empowers productive and happy workforce and allows employees to combine work with their other responsibilities and commitments.  We believe our workforce should reflect the diverse communities we serve in Buckinghamshire and are looking for like-minded individuals to join us in promoting equality, fairness and inclusion for everyone.

Our Communities directorate work across the county to deliver a number of the key customer-facing services that our residents, businesses and visitors rely on every day. This includes collecting and disposing of waste, maintaining highways, and managing country parks, leisure facilities, museums, theatres, and libraries, as well as developing our cultural strategy. The customer is central to how we develop and deliver all of these services, which help promote our rich and vibrant culture. 

We are looking for enthusiastic, ambitious, and committed individuals to join our team and help make Buckinghamshire a great place to live, work and visit.  We manage services through a combination of direct delivery, contract management, and commissioning, as well as through our key partnerships.  As part of the function, you will join us on our journey of continuous improvement. Whether that’s through developing strategies and ways of working or delivering services on the ground – every person in Communities is a valued member of the team.

About the role

Responsibilities and Accountabilities

• Manage the front end operation of the taxi licensing service, meeting all organisational / operational requirements to provide an excellent taxi licensing service.
• Ensure safeguarding protocols are consistently followed, with appropriate recording and escalation of any concerns. Uniquely, the taxi licensing service manages its customer-facing enquiries within the team (rather than through a central call-handling function) so that licence holders and the public receive specialist technical advice direct from the service; the postholder will be required to work in close proximity to the technical team to enable this and to maintain a safe, consistent approach.
• Make day to day decisions in response to operational issues, accommodating changes in priorities. Ensure that, as far as possible, customer queries and issues are resolved at the first point of contact. 
• Manage and support the needs of the team including conducting performance and development reviews to the required standards and timescales for all staff. Support recruitment, induction development and all training needs, manage employee relations matters effectively and complete all related HR processes.
• Collaborate with the taxi licensing management team to forward plan operational resources according to demand, identify and deliver process improvements, and support a fully online, helpful service for customers.
• Take the initiative to suggest improvements to the service and devise more efficient ways of working where appropriate, including through system improvement and digital technology. 

Fixed 

As a ‘fixed’ worker, you’ll spend most of your time in the same location (The Gateway Office, Aylesbury is the primary work location), which will likely be a fixed office or location where your role is performed. Typically, you’ll be based in the same location as the rest of your team, because you provide a particular service from that fixed location or need access to information there. However, there is flexibility for the post holder to work from home a few days a week, once full training has completed.

About you

The ideal candidate will have previous experience working in a customer-facing role, ideally in a regulatory environment (or similar). The taxi licensing application process is entirely digital, therefore you will need to have strong IT skills. Our work in taxi licensing involves carrying out important checks to ensure public safety, so you will need to have a keen eye for details and be someone who can support others to achieve a high level of accuracy and ensure that all procedures are followed.

Our procedures are continuously improving, so we are looking for a candidate who takes the initiative to analyse performance data, solve problems and make service improvements where needed. You will be a strong team player who possesses good communication skills and is able to work with others to deliver positive outcomes. 

The service is busy and demanding and you will require excellent planning, time management, and organisational skills, enabling you to manage a complex workload, prioritising and setting deadlines, and react to changing demands on a daily basis. 

Other information

For full details please see the job summary on our website.  

If you would like to have an informal conversation with the recruiting manager, please contact: Michelle Shelly – Team Manager Taxi Licensing

Number of positions available: 1

Closing date: Wednesday 13^th May 2026.

Interview date: Friday 15^th May 2026 - 10am, 11am, 2pm and 3pm - TBC

Interview-type / process: In person, The Gateway Office, Gatehouse Road, Aylesbury.

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent cautions and/or unspent convictions

For further information on how long it takes for cautions and convictions cautions to become spent, please refer to our guide on the Rehabilitation of Offenders Act 1974 (updated 2023) | Nacro

We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process.

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Our values and culture

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

About the Business Unit

Our Communities directorate works across the county to deliver a number of the key customer-facing services that our residents, businesses and visitors rely on every day. 

This directorate includes a wide range of services, including:

• collecting and disposing of waste and recycling
• maintaining our roads and Rights of Way network and parking
• ensuring the delivery of school transport, and supporting sustainable travel including public bus services and School Crossing Patrollers
• managing Country Parks
• leisure facilities, museums, theatres and libraries, as well as developing our Cultural Strategy
• Licensing, Environmental Health and Trading Standards
• Cemeteries and Crematoria

The customer is central to how we develop and deliver all of these services, which help promote our rich and vibrant culture and special environment. 

We are looking for enthusiastic, ambitious and committed individuals to join our team and help us to continue to make Buckinghamshire a great place to live, work and visit. This is an exciting time for us as we bring together the services previously run by five separate councils before Buckinghamshire Council was created. Whilst making major changes to contracts affecting residents across Bucks, we continue to focus on delivering great customer service. You will join us on our journey of continuous improvement - whether that’s through developing strategies and ways of working or delivering services on the ground, every person in Communities is a valued member of the team.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/