Highways Performance Officer (Quality)

Overview

Are you passionate about using data and insight to drive service improvement?

We’re looking for a Highways Performance Officer to play a key role in ensuring our highways services deliver high-quality outcomes for the residents and communities of Buckinghamshire. This is an exciting opportunity to work at the heart of contract performance, helping to shape how services are monitored, improved and delivered.

You’ll work closely with internal teams, contractors and partners to ensure performance information is meaningful, accurate and used to drive continuous improvement and value for money.

About us

Buckinghamshire Council is responsible for maintaining and improving one of the largest highway networks in the country. We work in partnership with service providers to deliver safe, efficient and high-quality highways services.

Our Highways team is committed to innovation, collaboration and delivering excellent outcomes for our residents. We use performance data and insight to continuously improve the services we provide, ensuring they meet the needs of our communities.

About the role

As a Highways Performance Officer, you will act as a specialist advisor on performance management across highways maintenance, network and traffic management, and asset management.

You will lead on the quality aspects of our performance management framework, ensuring that performance indicators are robust, meaningful and reflective of the services delivered by both internal teams and external providers.

You’ll work proactively with service providers and stakeholders to ensure performance data is captured accurately and reported on time, using insight to identify trends, challenge performance and drive improvement.

 

Key responsibilities include:

• Acting as the highways team’s expert on performance management, particularly in relation to quality and service delivery.
• Maintaining and developing the performance management framework, including alliance indicators.
• Ensuring performance data is accurately captured, reported and used as a true indicator of service performance.
• Analysing performance data to identify trends, risks and opportunities for improvement.
• Monitoring contractor performance to ensure compliance with contractual requirements and agreed outcomes.
• Contributing to monthly and governance reporting, including performance dashboards and board reports.
• Supporting service planning, improvement activities and wider performance initiatives.

About you

You’ll bring experience of working in a performance-focused environment, ideally within highways or a related service area.

You will have:

• Strong knowledge of performance frameworks, systems, policies and relevant legislation.
• Experience of working with contractors and managing performance against contractual requirements.
• Excellent analytical skills, with the ability to interpret data and make evidence-based recommendations.
• Strong communication skills, with the ability to explain technical information clearly to different audiences.
• Good organisational skills, with the ability to manage competing priorities and meet deadlines.
• Strong attention to detail and experience in report writing.
• Proficiency in IT systems, including Microsoft Excel.
• Proven ability to work collaboratively with internal teams, partners and stakeholders.

Experience of financial monitoring, project delivery or commissioning external benchmarking (e.g. NHT) would be beneficial.

Other information

Please see the attached job summary for further information on this role.

Number of positions available: 1

Closing date: Wednesday 17th June 2026.

If you would like to have an informal conversation with the recruiting manager, please contact Paul Turney, Commissioning & Contract Manager - [email protected] 

This post is politically restricted under the terms of the Local Government Act 1989.

We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process.

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Our values

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

About the Service Area

Our Communities directorate work across the county to deliver a number of the key customer facing services that our residents, businesses and visitors rely on every day. This includes collecting and disposing of waste, maintaining highways and managing country parks, leisure facilities, museums, theatres and libraries, as well as developing our cultural strategy. The customer is central to how we develop and deliver all of these services, which help promote our rich and vibrant culture.

We are looking for enthusiastic, ambitious and committed individuals to join our team and help make Buckinghamshire a great place to live, work and visit.  This is an exciting time for us, as we bring together many of the place based services that have previously been run by different authorities.  We manage services through a combination of direct delivery, contract management and commissioning, as well as through our key partnerships.  As part of the function, you will join us on our journey of continuous improvement. Whether that’s through developing strategies and ways of working, or delivering services on the ground – every person in Communities is a valued member of the team.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. We also offer a salary sacrifice personal car lease scheme and the opportunity to gain membership to Costco. We have discounted gym memberships, Travel discounts with Arriva and Chiltern Railways and much more.

https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/