Claims Handler

Overview

We are looking for an individual to fill a fixed term role to cover maternity leave.

The main responsibilities of the role include investigating and overseeing a claim caseload, up to the point of litigation.

This is a 10 month fixed term post to provide maternity cover.

About us

The Insurance Team is a small supportive team who strive to ensure all customers are dealt with in a professional and fair manner. We routinely share our expertise, knowledge, skills and experience to ensure continual improvement. We have a clear focus on ensuring all claims received by the Council are handled in accordance with relevant national/internal policies, protocols and guidelines.

“This role will suit anyone with an inquisitive mind and an eye for detail.” 

“It is perfectly suited to a highly motivated individual who can make decisions and work independently, while escalating issues of concern or matters outside their delegated level of authority, at the appropriate point.”

By working with us, you are part of something bigger. From supporting residents who are at the heart of what we do, to shaping our county for now and future generations – as a Buckinghamshire Council employee, you contribute to the local community, whatever your role. As one of the biggest local authorities in the UK, we are part of a network of partners spanning both public and private sectors.

Our services are wide-ranging, the opportunities to grow and progress are endless. Our commitment to work-life balance and adapting ways of working is shaping our working lives for the better. So from the moment you join us, we’ll support you to be the best you every step of the way.

About the role

The main responsibilities of the role include investigating and overseeing a varied claim caseload (predominantly public liability) received by the Council, up to the point of litigation.

Some of the key requirements for the role include ensuring all records are accurate and handled in accordance with relevant national/internal policies, protocols and guidelines. Investigating claims and establishing if the Council has a defence in law (where there has been no negligence) and ensuring all customers are dealt with in a professional and fair manner. Processing claims (from cradle to grave) in line with documented procedures plus the day-to-day running of a personal caseload of claims.

Any-Desk:

As an ‘any-desk’ worker, you’ll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office a couple of times a week, depending on your role and team requirements.

About you

We are looking for someone who is reliable and able to work in a fast paced, demanding role; the skills to quickly understand our claim processes and manage their own caseload. We are also keen to have an excellent team player with good communication skills.

Desirable attributes include:

• Relevant experience or transferable skills.
• A team player with excellent communication skills.
• Desire to continuously learn and develop.
• Dedication to the role.
• An eye for detail. Accuracy is key in this role.
• The ability to manage your time and workload independently.
• Ability to prioritise and multitask.

Other information

Please see the attached job summary for further information on this role and person specification.

If you are interested in this role please contact: Insurance Manager, Amy Thomas: [email protected]

Interviews will be conducted in person at Walton Street Offices in Aylesbury.

The Insurance Team are based at the Walton Street Offices in Aylesbury.

There is then scope to work from home for 3 out of 5 days. At present mandatory office days are Wednesday and Friday, however there is the requirement to be flexible should the need arise.

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent cautions and/or unspent convictions

For further information on how long it takes for cautions and convictions cautions to become spent, please refer to our guide on the Rehabilitation of Offenders Act 1974 (updated 2023) | Nacro

We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process.

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Our values and culture

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

a fair and inclusive culture

• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

About the Business Unit

The Deputy Chief Executive directorate is central to Buckinghamshire Council’s journey to establish itself as one of the best councils in the country. With a clear focus on service improvement through transformation and a drive to build better relationships with the local community, the directorate is fast-paced; but extremely rewarding. Our teams are not only proactively delivering on projects and plans but also reacting to developing situations. If you are ambitious, innovative, and would relish the opportunity to influence change - a role within our service area could be your next career move.

The team includes exciting areas of work, including a brand new localities model – delivering 16 community boards across the county to make it easy for our residents to engage with us as we work together to plan for the future. Other teams include our Policy and Communications and Legal and Democratic Services teams – innovating the way we communicate with our colleagues, Members and the local community, and role-modelling best practice through policy, planning and legal services. If you think you can help us achieve our goals, and want to be a part of this exciting journey, we would love to hear from you!

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. We also offer a salary sacrifice personal car lease scheme to those who are eligible and have passed their probation period. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/