Process Redesign & Continuous Improvement Analyst

Overview

We are looking for two motivated and analytical Process Redesign & Continuous Improvement Analysts to help drive meaningful improvement across the Council. This is an exciting opportunity to work on a wide range of services, using data, insight and improvement methodologies to enhance performance, efficiency and customer outcomes.

You will play a key role in diagnosing problems, redesigning processes and supporting teams to embed continuous improvement in their day-to-day work—contributing directly to better services for residents.

About us

Our Strategic Programmes & Improvement Service is a recently relaunched, single, integrated function delivering transformation through two complementary areas: Programmes & Improvement Delivery and Assurance & Improvement Capability. Together, we provide governance, frameworks, capability and delivery support to help the Council achieve its priorities.

You will join a collaborative, supportive and skilled team of programme professionals, analysts and improvement specialists working across all directorates. The team is committed to continuous learning, innovation and delivering real, measurable outcomes.

This is a great opportunity to, work on varied and impactful projects, and be part of a culture that values evidence-based decision-making and continuous improvement.

About the role

As a Process Redesign & Continuous Improvement Analyst, you will deliver hands-on improvement work across services, supporting them to better understand their challenges and implement practical, sustainable solutions.Your key responsibilities will include:

• Leading process analysis and redesign activity, producing high-quality artefacts such as process maps, insights, options and recommendations
• Collecting and analysing data (performance, demand, cost and customer feedback) to identify issues and quantify improvements
• Running structured “as-is” discovery and “to-be” design using Lean and continuous improvement techniques
• Facilitating workshops and engaging stakeholders to co-design better ways of working
• Conducting continuous improvement (CI) deep dives to assess performance, maturity and improvement opportunities
• Supporting services to build CI capability through coaching, tools and practical guidance
• Developing clear, evidence-based recommendations and supporting implementation and handover
• Working alongside programme and project teams within governance frameworks to ensure successful delivery

This role offers a fantastic mix of analytical work, stakeholder engagement and hands-on problem-solving. You will gain exposure to a wide range of services and play a direct role in improving how the organisation works. 

About you

We are looking for someone with strong analytical skills, a collaborative approach and a passion for improving services.

You will bring:

• Experience of process improvement, service redesign or business analysis within a complex organisation
• Knowledge of continuous improvement approaches (e.g. Lean, process mapping, root cause analysis)
• Strong data analysis skills, with the ability to translate insight into clear, actionable recommendations
• Excellent communication skills, including the ability to explain complex information to non-specialists
• Experience of stakeholder engagement, facilitation and influencing outcomes
• Good organisational skills, with the ability to manage multiple priorities and meet deadlines
• A proactive and solution-focused mindset, with the confidence to challenge and improve existing ways of working

You will also be enthusiastic about learning, keen to develop your skills and committed to helping build a culture of continuous improvement across the organisation.

You will also demonstrate our organisational values:

• Proud – delivering high‑quality outcomes and taking ownership
• Ambitious – driving improvement and innovation
• Collaborative – working effectively across teams and partners
• Trustworthy – acting with integrity and professionalism

Other information

Please see the attached job summary for further information on this role and person specification.

The team work in the office for 40% of the week (2 days for full time), with Tuesdays being a set team office day. Your second day is dependant on your business demands or individual team meeting priorities.

If you have interviewed for this position in the last 6 months, please do not apply again at this time.  

Interview date: w/c 3rd August 2026

If you would like to have an informal conversation with the recruiting managers, please contact: Dominic Henry [email protected] or Jamie Spencer [email protected]

Our values

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/