Organisation & Service Redesign Lead

Overview

We are seeking an exceptional Organisation & Service Redesign Lead to play a pivotal role in driving transformation and continuous improvement across the Council. This is a high-impact, strategic position where you will lead complex redesign initiatives, shaping end-to-end services, operating models and ways of working to deliver better outcomes for residents, improved efficiency and real value for money.

This is a unique opportunity to influence change at scale, working with senior leaders to create sustainable, evidence-led improvements that support the Council’s long-term priorities.

 

 

About us

Our Strategic Programmes & Improvement Service is a newly relaunched, single, integrated function delivering transformation through two core areas: Programmes & Improvement Delivery and Assurance & Improvement Capability. Together, we provide the governance, frameworks, capability and delivery support needed to achieve the Council’s ambitions.

You will join a collaborative and forward-thinking team that works across all directorates, supporting services to redesign and improve how they operate. The team brings together programme managers, business partners and process redesign & continuous improvement specialists, creating a strong culture of shared learning, innovation and delivery excellence.

About the role

This is a strategic senior analyst role focused on delivering large-scale service and organisational redesign. You will lead complex, cross-council initiatives that go beyond individual processes to reshape whole services and operating models.

Key responsibilities include:

• Leading organisation-wide redesign activity, shaping cross-cutting operating models and core processes
• Driving high-quality diagnostics and evidence-based design using Lean, systems thinking and continuous improvement methodologies
• Providing expert advice and challenge to senior leaders on redesign proposals, ensuring they are deliverable, affordable and aligned to priorities
• Overseeing data analysis (performance, demand, cost and customer insight) to inform decision-making and business cases
• Ensuring benefits realisation is clearly defined, measured and delivered
• Influencing policy, strategy and frameworks to support effective organisational change
• Building capability across the organisation, setting standards and providing professional leadership in continuous improvement
• Coaching and mentoring analysts to develop skills and embed a consistent approach

This role offers the opportunity to work on some of the most complex and meaningful challenges facing the organisation—addressing systemic issues, improving services for residents and enabling sustainable change at scale

About you

We are looking for a highly experienced and credible professional with a strong track record of leading service and organisational redesign in complex environments.

You will bring:

• Significant experience delivering large-scale transformation and redesign across multiple services or directorates
• Expertise in continuous improvement methodologies (e.g. Lean, systems thinking) and their practical application
• Strong strategic thinking and problem-solving skills, with the ability to diagnose complex issues and develop evidence-based solutions
• Excellent stakeholder management skills, with the ability to influence and challenge at senior level
• Experience working within governance frameworks and alongside programme and project delivery teams
• Strong analytical capability, using data and insight to drive decision-making and measure impact
• A collaborative approach, with the ability to build trusted relationships and work across organisational boundaries

 

You will also be passionate about continuous improvement, committed to delivering better outcomes for customers, and capable of leading and inspiring change across the organisation

You will also demonstrate our organisational values:

• Proud – delivering high-quality outcomes and taking ownership
• Ambitious – driving improvement and innovation
• Collaborative – working effectively across teams and partners
• Trustworthy – acting with integrity and professionalism

Other information

Please see the attached job summary for further information on this role and person specification.

Please note there are two opportunities available - 1 permanent post along with a 2 year FTC/Secondment opportunity. Please include which opportunity you are applying for within your application.

The team work in the office for 40% of the week (2 days for full time), with Tuesdays being a set team office day. Your second day is dependant on your business demands or individual team meeting priorities.

If you have interviewed for this position in the last 6 months, please do not apply again at this time.

Interview date: w/c 3rd August 202

If you would like to have an informal conversation with the recruiting manager, please contact: Dominic Henry [email protected] or Jamie Spencer [email protected]

Our values

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives, including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/