Corporate Business Support Team Leader

Overview

We are looking for an enthusiastic and organised Team Leader to join our busy Corporate Business Support service. This is an exciting opportunity to lead a large team delivering high-quality administrative and business support across the Council, helping to ensure services are responsive, efficient and customer focused.
We are looking for a dynamic and professional individual with a passion for working with people, who can lead and manage teams tasked with delivering business support services to Children’s Services

About us

Corporate Business Support (CBS) aims to provide the authority with an efficient, value for money business administration service.
We pride ourselves on being resilient and adaptable to change, whilst understanding the processes, policies and values held by the council. Our team has extensive experience supporting a wide range of Council services and brings a strong
understanding of the business support needed to help directorates run effectively. We work proactively with our customers, continually developing our knowledge and skills to deliver a responsive, efficient and high-quality service.

Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally. 

About the role

You will join the Corporate Business Support Management team responsible for providing Business Support to various teams across Children’s Services.
You will be responsible for allocating work, managing performance and ensuring that service level requests, deadlines and quality standards are achieved.

You will play a key role in ensuring excellent customer service, supporting operational delivery and helping the team respond effectively to changing priorities. Working closely with colleagues and professionals across the Council, you will use data, insight and good judgement to support decision making, identify improvements and help shape effective business support services.

You will be able to work flexibly to respond to Service demand which may require you to work from other locations across Buckinghamshire on a regular basis and including some working from home.

Key responsibilities
• Lead, manage and motivate a large team of business support staff, ensuring work is delivered to
agreed standards and timescales.
• Allocate, schedule and monitor workloads to ensure deadlines, service level requests and
customer requirements are met.
• Manage individual and team performance through regular supervision, performance reviews,
coaching and development.
• Support recruitment, induction, employee relations and related HR processes in line with
Council policies and procedures.
• Use performance information, KPIs and service data to monitor delivery, identify trends and
recommend improvements.
• Build strong working relationships with colleagues, customers and stakeholders across the
authority and fully understand the needs of the service.
• Support service planning, business continuity and the delivery of improvement activities.
• Deputise for the Team Manager when required and contribute to the effective day-to-day
running of the service.

Any-Desk:

As an ‘any-desk’ worker, you’ll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office a couple of times a week, depending on your role and team requirements.

 

About you

You will be:
An experienced and confident team leader with a strong background in business support, administration or a customer-facing environment.

Have excellent organisational skills, the ability to prioritise competing demands and a clear focus on delivering high-quality services.

Able to communicate effectively with people at all levels, manage sensitive matters professionally and build positive working relationships.

Confident using Microsoft applications and relevant business systems, and able to use information and insight to support service improvement.

Proactive, solution focused and committed to developing others.

Have good judgement, initiative and a collaborative approach, with the ability to support change and help create a positive, high-performing team environment.

Other information

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent cautions and/or unspent convictions

For further information on how long it takes for cautions and convictions cautions to become spent, please refer to our guide on the Rehabilitation of Offenders Act 1974 (updated 2023) | Nacro

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Our values and culture

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

About the Service Area

Our Business Operations service is responsible for delivering high-quality, cost-effective business enablement services with a focused approach to customer experience, access channels and service delivery.

 We deliver expert advice and guidance on the design and implementation of customer improvement projects and provide access to information, advice and support from a wide range of services through face-to-face contact and self-service internet-based transactions through our Council Access Points.

 Business Operations works across a range of services provided by the council. We offer bespoke solutions to front-line services with an efficient, value-for-money business process administration and project support service. The strength of the team is its knowledge of the key support services required to ensure a smooth running of services being provided by the different Business Units.

 Our Customer Service Centre is the front door for our residents, and we aim to deliver a professional, helpful and high-quality service. We pride ourselves on being resilient and adaptable to change, whilst understanding the processes, policies and values held by the council.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/