Business Support Administrators - Programme Support

Overview

Are you an organised, confident and proactive administrator who enjoys variety, problem solving and supporting services that make a real difference to local communities?

We have a number of exciting Business Support Administrator opportunities available across key Council services. These roles are ideal for people who enjoy working in a busy environment, take pride in delivering excellent customer service and want to play an important part in helping frontline and programme teams run smoothly.

About us

As a Business Support Administrator, you will be at the heart of service delivery, providing the organisation, coordination and communication support that helps colleagues focus on delivering outcomes for residents.

You will join supportive teams where no two days are the same. From coordinating meetings and managing enquiries to supporting operational teams, updating information and helping processes run efficiently, your work will have a direct impact on the quality and consistency of Council services.

If you are someone who enjoys being organised, building positive relationships and making things happen behind the scenes, we would love to hear from you

About the role

We are looking for organised and customer-focused administrators to support busy Council services. These roles provide essential administrative, coordination and customer service support, helping teams respond to enquiries, manage incoming work and keep services running smoothly.

Opportunities are available in:

Parking Services

You will handle customer enquiries, triage work received through online forms, emails and calls, and work with colleagues across Parking Services and Enforcement to support effective service delivery.

You will also help maintain website content, support the informal appeals process and build positive relationships with residents, Councillors and other stakeholders.

This opportunity would suit someone who enjoys customer contact, can manage a varied workload and is confident working with colleagues and stakeholders to resolve queries.

Street Scene and Grounds Maintenance

You will provide administrative support to Street Scene and Grounds Maintenance teams, helping frontline services manage enquiries, coordinate incoming work and complete day-to-day administration.

Key duties include handling customer and stakeholder enquiries, triaging work from online forms, emails and calls, maintaining internal communication systems, supporting HR administration and working closely with operational colleagues.

Location and working environment

The Street Scene and Grounds Maintenance role is based at the Council's Aylesbury Depot, Monday to Friday, within a busy operational environment.

 

 

 

About you

We are looking for people who are organised, reliable and confident communicators, with a positive approach to supporting colleagues and customers. You do not need to know everything from day one, but you will need to be proactive, willing to learn and comfortable managing a varied workload.

• Is well organised with strong administrative skills
• Has experience supporting meetings, including note-taking or minute-taking
• Can manage multiple tasks and prioritise effectively
• Has good communication skills and attention to detail
• Is confident working with a range of colleagues and stakeholders
• Takes a proactive and flexible approach to their work

Experience in an administrative or business support role is essential. Experience in a local authority, programme support, customer service or operational support environment would be beneficial, but the right attitude, attention to detail and ability to work well with others are just as important.

Other information

Please include which post/s you are applying for within your application.

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Buckinghamshire Council is committed to safeguarding and promoting the welfare of children, young people and adults at risk.

This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent convictions and conditional cautions
• All spent convictions and adult cautions that are not protected (i.e. that are not filtered out) as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020 and 2023).

For further information on filtering please refer to Nacro guidance and the guidance published by the Ministry of Justice (see, in particular, the section titled ‘Exceptions Order’).

Our values

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/