Operations Coordinator

Overview

Are you a confident and compassionate leader with a passion for delivering high-quality care services?

We're looking for an Operations Coordinator to join our Adult Social Care team, supporting the delivery of Home Independence Team services across Buckinghamshire.

This is a dynamic and rewarding role where you'll lead teams, manage resources, and ensure services are safe, responsive, and person-centred. If you're ready to make a real difference in people's lives, we'd love to hear from you.

Please note: This role will require supporting the out-of-hours on-call rota.

About us

The Home Independence Service supports individuals to regain their independence following illness, disability, or a recent stay in hospital.

We work with people in their own homes, identifying any difficulties they may have with self-care or daily living activities. Through goal-based assessments, we work alongside individuals to help them achieve greater independence, utilising technology-enabled care and occupational therapy equipment where appropriate.

Our teams work closely with healthcare professionals, carers, residents and their families to develop tailored support arrangements that enhance independence and meet individual needs. We provide advice on specialist equipment, monitor progress, and make adjustments to support as required.

If you enjoy working in a fast-paced environment alongside colleagues who are passionate about improving outcomes for residents, the Home Independence Team could be the perfect fit for you.

About the role

As an Operations Coordinator, you will:

• Lead and manage staff across the Home Independence Team.
• Provide supervision, support and operational oversight to Deputy Coordinators.
• Coordinate referrals, reviews and support planning, ensuring services meet individual needs and quality standards.
• Manage operational resources, workforce planning, recruitment, induction and associated HR processes.
• Ensure compliance with CQC regulations, Council policies and relevant legislation.
• Monitor service performance and contribute to continuous service improvement.
• Promote independence and wellbeing, supporting residents to achieve positive outcomes.
• Develop and maintain effective relationships with residents, families and partner agencies.
• Manage complaints and service concerns effectively, ensuring timely resolution.
• Deliver and evaluate training, support workforce development and promote best practice.
• Participate in the on-call rota and support seven-day service delivery where required.

You will play a key role in ensuring services are proactive, personalised and delivered in line with Buckinghamshire Council's Better Lives Framework.

About you

You'll bring:

• Significant experience working within adult social care, health services or a related setting.
• Proven leadership experience with the ability to motivate and manage teams effectively.
• Strong organisational, planning and problem-solving skills.
• Excellent communication and relationship-building abilities.
• A thorough understanding of relevant legislation, including the Care Act 2014 and Mental Capacity Act 2005.
• Experience of working collaboratively across organisations and disciplines.
• Demonstrable leadership and management experience, with the ability to lead high-performing teams, manage change and drive service improvement.
• A recognised qualification in Social Work, Occupational Therapy, Nursing, or an equivalent qualification (e.g. Level 5 Leader in Adult Care).
• A commitment to continuous professional development and maintaining high standards of practice.

You will have substantial leadership and management experience within adult social care, health services, or a related setting, with a proven ability to lead teams, manage resources and deliver high-quality outcomes.

Please refer to the attached job summary for full details.

Other information

The base location for this role is Aylesbury. However, this is a community-based position and regular travel across Buckinghamshire is required.

Therefore, you must hold a full UK driving licence, have access to a vehicle, and be willing to travel county-wide as necessary.

If you have any questions or would like to find out more about this exciting opportunity, please contact:

Linzi Smailes
📧 [email protected]

Safeguarding and Disclosure Information

This post is exempt from the Rehabilitation of Offenders Act 1974. Applicants will therefore be required to declare:

• All unspent convictions and conditional cautions.
• All spent convictions and adult cautions that are not protected (i.e. not filtered) as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, as amended.

For further information on filtering, please refer to the relevant guidance published by Nacro and the Ministry of Justice.

We reserve the right to close this vacancy once sufficient applications have been received, so early applications are encouraged.

Buckinghamshire Council is committed to safeguarding and promoting the welfare of children, young people and adults at risk.

Our values

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining us, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

We know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. We also offer a salary sacrifice personal car lease scheme to those who are eligible and have passed their probation period. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/