Early Help Digital Officer

Overview

Are you passionate about creating accessible, user-focused digital content that makes a real difference to children, young people, and families?

We are looking for an Early Help Digital Officer to support the development, management and promotion of digital information and communications across a range of vital Children's Services.

This is an excellent opportunity to combine your digital content expertise with meaningful public service work, helping residents access the information, advice and support they need through effective and engaging online channels.

Take a look at our Children's Social Care Candidate Pack to find out more.

About us

The Buckinghamshire Family Information Service is the first point of contact for families looking for information, advice, and support. As part of Buckinghamshire Council's Children's Services, we help parents, carers, children, and young people find the services they need, from childcare and early years provision to family support, early help, SEND services, family hubs, and local activities.

We manage a range of digital information services, including the Family Information Service website, directories, and SEND Local Offer, ensuring families and professionals can easily access accurate and up-to-date information.

Our team is passionate about improving outcomes for children and families, using digital innovation, partnership working, and user engagement to make information accessible, useful, and easy to find.

About the role

As an Early Help Digital Officer, you will play a key role in supporting Buckinghamshire Council's statutory duty to provide information, advice and guidance to children, young people, families, prospective parents, and professionals. Working within the Buckinghamshire Family Information Service, Partnerships and Information Team, you will help ensure that online information across Family Hubs, Early Help, Bucks SEND Local Offer and related services is accurate, accessible, user-focused, and easy to understand.

The role offers a varied mix of digital content management, communications, stakeholder engagement, and service improvement. You will work closely with colleagues across Children's Services and partner organisations to develop and maintain digital content that

meets customer needs, promotes services, and improves the user experience. You will also use analytics, customer feedback, and digital best practice to identify opportunities for continuous improvement and help shape how residents access information and support online.

As part of a career-linked grade structure, the role also offers opportunities for development and progression. At the higher level, you may take on greater responsibility for specialist digital projects, accessibility improvements, content strategy, user-centred design, and service improvement initiatives.

Key responsibilities

· Create, edit, and publish content using content management systems such as Wagtail and Umbraco.

· Review and improve existing website content to ensure it remains accurate, accessible and user focused.

· Support online communications campaigns and social media activity.

· Produce digital communications materials including webpages, articles, graphics, videos, and guidance materials.

· Use analytics tools including GA4 and Siteimprove to monitor performance and identify improvements.

· Support website enhancement projects and customer journey improvements.

· Work collaboratively with internal teams, practitioners, community organisations, and external partners.

· Translate complex service information into clear and accessible content for residents.

· Contribute to digital service improvement initiatives and user research activities.

· Support the promotion and development of Early Help, Family Hubs, Bucks SEND Local Offer, Childcare and Early Years services.

Please refer to the Job Description for a full list of duties and responsibilities.

Any-Desk:

As an ‘any-desk’ worker, you’ll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office a couple of times a week, depending on your role and team requirements.

About you

We are looking for a proactive, organised and customer-focused individual who is passionate about delivering high-quality digital content and improving access to services for local communities. You will be someone who enjoys working collaboratively with a wide range of stakeholders, can manage competing priorities effectively and is committed to producing accessible, user-centred information that meets the needs of diverse audiences.

You will have experience within a digital content, communications, customer engagement, or related environment, with a strong understanding of content design principles, accessibility standards, and digital best practice. You should be confident using content management systems and digital reporting tools, and be able to analyse information, interpret user feedback and make recommendations for improvement.

Strong communication skills are essential, particularly the ability to translate complex information into plain English and build positive working relationships with colleagues, partners, and stakeholders. You will also demonstrate excellent organisational skills, sound judgement, initiative, and a commitment to delivering high standards of customer service.

Applicants should be educated to NVQ Level 4, degree level or equivalent experience and have substantial experience within a digital content, communications, or engagement role. Knowledge of Children's Services, Early Help, Family Hubs, SEND, accessibility requirements and public sector digital standards would be advantageous.

Please refer to the Job Description for full details of the essential and desirable criteria.

We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process.

Other information

For more information about this role, please contact Liz Connick at [email protected] for an informal discussion.

Closing date: Midnight on Wednesday 29th July 2026

Interview date: Week Commencing Monday 7th September 2026

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Buckinghamshire Council is committed to safeguarding and promoting the welfare of children, young people and adults at risk.

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent cautions and/or unspent convictions

For further information on how long it takes for cautions and convictions cautions to become spent, please refer to our guide on the Rehabilitation of Offenders Act 1974 (updated 2023) | Nacro

Our values and culture

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

About the Business Unit

Buckinghamshire is a successful, growing place with fantastic natural assets, a highly productive economy and many resourceful and thriving communities. However, we are far from complacent and our new and ambitious unitary authority is well placed to tackle the challenges associated with growth, an aging population, climate change and inequalities in both opportunities and outcomes – particularly for our children and young people.

Children’s Services is on an improvement journey and as our very recent Ofsted report shows, we have continued to improve despite the pressures of the pandemic and have built solid foundations for future success. Relationships with partners are strong and our collective response to the pandemic has strengthened and deepened our work together.

We have a big, ambitious agenda for Buckinghamshire, and our teams work collaboratively and at pace to make a positive difference to the lives of children and young people across the county.

We are looking for talented and driven individuals to help us achieve the best outcomes for our children, young people and families in Buckinghamshire. Our key priorities include continuing to protect vulnerable children and young people from harm, whilst sustaining an environment where social work practice can thrive. Through our vital work with our partners, including The Buckinghamshire Safeguarding Childrens Partnership, we continue to improve our collective response to children and young people who have been exposed to domestic abuse, exploitation, substance misuse and mental health issues.

No matter what role you take on in our Children’s services, you will be part of a team who is dedicated to supporting children and their families to achieve their full potential.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/