Business Support Specialist

Overview

We are currently recruiting for a Business Support Specialist to join our Corporate Business Support Service, on a 12-month fixed-term, 37 hours (full time) basis. This role will specifically be working in supporting the Child Protection Conferencing Team in High Wycombe.

Are you ready to make a real difference in a fast-paced, customer-focused environment? Join our Corporate Business Support team as a Business Support Specialist and play a vital role in delivering high- quality administrative and business support across the authority. If you are organised, proactive, and passionate about providing excellent service, we want to hear from you!

 

 

About us

Our Corporate Business Support Service has over 300 staff delivering a wide variety of Business Support services across Buckinghamshire Council. We have been operating since April 2012 and we are looking for Individuals with the ability to demonstrate the Buckinghamshire Council’s values.

We aim to provide front line services with an efficient, value for money business process administration and project support service. We pride ourselves on being resilient and adaptable to change, whilst understanding the processes, policies and values held by the council.

We pride ourselves as highly experienced in working across a range of services provided in the council. The strength of the team is its knowledge of the key support services required to ensure a smooth running of services being provided by the different Business Units.

About the role

organisationalThis role will have a focus on Children's Services in High Wycombe. We are looking for experienced administrators with exceptional organisation skills and minute- taking experience, who will be able to provide effective support. All work carried out is of a highly confidential nature. The main tasks of a Business Support Specialist are:

• Coordinating, organising, attending, and supporting the Child Protection Conferences within the Business Support Team.
• Minute- taking skills
• Typing up and distributing of notes and plans within tight deadlines
• Diary management and setting up of meetings, both face to face and on MS Teams
• Supporting with generic tasks required of a Business Support Specialist.
• The ability to build professional working relationships with colleagues at all levels
• To be able to organise your own workload and prioritise effectively

Work Location

We currently have 3 days working from home and a minimum of 2 days in the office in High Wycombe depending on the business need. There are occasions where you may be required to travel out of county however these instances do not happen very often and will be pre-planned.

Any-Desk:

As an ‘any-desk’ worker, you’ll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office a couple of times a week, depending on your role and team requirements*.

 

About you

• Possesses good communication skills and accurate attention to detail.
•  Knowledge and experience of taking meeting minutes on a laptop.
•  Ability to produce clear, concise, and unambiguous minutes which accurately reflect discussions that have taken place.
• To have strong Microsoft Office skills.
• Educated to GCSE / NVQ2 standard or equivalent, including in English and Maths.
•  Ability to work effectively both independently and as part of a team.
• Knowledge of Children’s Services and basic legislation is essential
• Be highly organised, with good prioritisation skills
• The ability to work under pressure and deal with sensitive and sometimes distressing information

Please see the job summary for further information.

Other information

Please see the attached job summary for additional information.

For more information on this role please contact [email protected]

Interviews will be arranged for shortlisted candidates as soon as possible following the advert closing date.

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• Unspent convictions and/or unspent conditional cautions only

For further information on how long it takes for convictions and conditional cautions to be spent, please refer to Nacro’s guide on the Rehabilitation of Offenders Act.

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Our values and culture

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

About the Business Unit

Our Business Operations service is responsible for delivering high-quality, cost-effective business enablement services with a focused approach to customer experience, access channels and service delivery.

 We deliver expert advice and guidance on the design and implementation of customer improvement projects and provide access to information, advice and support from a wide range of services through face-to-face contact and self-service internet-based transactions through our Council Access Points.

Business Operations works across a range of services provided by the council. We offer bespoke solutions to front-line services with an efficient, value-for-money business process administration and project support service. The strength of the team is its knowledge of the key support services required to ensure a smooth running of services being provided by the different Business Units.

 Our Customer Service Centre is the front door for our residents, and we aim to deliver a professional, helpful and high-quality service. We pride ourselves on being resilient and adaptable to change, whilst understanding the processes, policies and values held by the council.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. We also offer a salary sacrifice personal car lease scheme and the opportunity to gain membership to Costco. We have discounted gym memberships, Travel discounts with Arriva and Chiltern Railways and much more.

https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/