Building Control Technical Support Officer

Overview

This role provides administrative support to serve and support the delivery of the Building Control service.

About us

Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally. 

Building Control is virtually unique amongst council services in that it is in competition with the private sector so it is important that the post holder has excellent customer care skills as well as knowledge of the service, to ensure the service maintains high market share.

About the role

• To receive and register new applications that have been submitted by various means (email, online applications, post, portals).
• To maintain accurate records of request for inspections of building work through various methods of contact (email, phone calls, webform, apps)
• Registration of demolition notices and the distribution of the notice to interested bodies
• To upload competent person notifications to the database and action appropriately
• To provide information to the general public, applicants and agents regarding general Building Control matters (e.g. fees, procedures etc.) by phone or face to face.
• To understand the commercial nature of Building Control and to be involved in the promotion of the Building Control team and assist in marketing of the Local Authority Building Control service.
• To deal with incoming and outgoing post, ensuring that the database is kept up to date.

Any-Desk:

As an ‘any-desk’ worker, you’ll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office a couple of times a week, depending on your role and team requirements.

 

About you

You will need to be good team worker and want to be able to sell the service, maintain customer satisfaction and work paper free, maintaining good electronic records.

As the role is customer-facing, the ability to converse at ease with customers and advice in accurate spoken English.

Good general education (up to GCSE Grades A – C English and Maths or equivalent) is required.

Other information

For further information on this role please see the attached job summary.

The team is currently working both remotely and in the office. Although there will be some flexibility around this, there will also be a need for you to come into the office on a daily basis for your initial training. Once confident to do so, working from home will be an option however you will be expected to work from the office at least twice a week.

Number of positions available: 1

Closing date: Tuesday 18th August 2026

Interview-type / process: In person

If you would like to have an informal conversation with the recruiting manager, please contact: Androulla Andreou , Building Control Business Manager on 01895 837212.

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent cautions and/or unspent convictions

For further information on how long it takes for cautions and convictions cautions to become spent, please refer to our guide on the Rehabilitation of Offenders Act 1974 (updated 2023) | Nacro

We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process.

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Our values and culture

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

About the Business Unit

Our Planning, Growth and Sustainability directorate works with partners to help shape the future of Buckinghamshire. We deliver services on planning, economic growth, regeneration, strategic infrastructure, transport and property.

Our key priorities include developing the economic narrative for Bucks, creating more jobs and delivering the right infrastructure to help businesses and residents thrive. We also aim to provide a proactive planning service that is responsive, whilst making the best use of the Council’s land and property portfolio. This will in turn support community services and create housing, jobs, regeneration and income to support public services.

It’s a great time to join one of our teams. As part of the Planning, Growth and Sustainability function you will not only get to help shape the economic future of Buckinghamshire; you’ll also be involved in delivering high-profile development projects and work on some of the biggest infrastructure projects in the UK. You will support us to deliver the results that our local residents and businesses deserve.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/