Business Support Specialist

Overview

Are you an organised and proactive professional who enjoys making a real difference behind the scenes? Do you thrive in a fast-paced environment where no two days are the same?

We're looking for a Business Support Specialist to join our Corporate Business Support team. In this varied and rewarding role, you'll provide high-quality administrative and business support services that help ensure customers, residents, and colleagues receive an efficient and professional service. Working across a range of service areas, you'll play a key part in keeping operations running smoothly while supporting continuous improvement and excellent customer outcomes.

 

About us

Our Corporate Business Support Service has over 300 staff delivering a wide variety of Business Support services across Buckinghamshire Council. We have been operating since April 2012 and we are looking for Individuals with the ability to demonstrate the Buckinghamshire Council’s values.

We aim to provide front line services with an efficient, value for money business process administration and project support service. We pride ourselves on being resilient and adaptable to change, whilst understanding the processes, policies and values held by the council.

We pride ourselves as highly experienced in working across a range of services provided in the council. The strength of the team is its knowledge of the key support services required to ensure a smooth running of services being provided by the different Business Units.

About the role

As a Business Support Specialist, you'll be part of a busy and collaborative team that provides administrative and transactional support across the organisation. This is an opportunity to work at the heart of service delivery, supporting a diverse range of customers and stakeholders while helping to ensure services operate efficiently and effectively.

The role offers plenty of variety, combining customer service, administration, data management, financial processing, meeting support, and business coordination. You'll have the opportunity to use your initiative, provide specialist advice and support, identify opportunities to improve processes, and contribute to projects that help enhance services and customer experience. You'll also work closely with colleagues across different teams, building strong working relationships and acting as a trusted source of business support expertise.

Key responsibilities include:

• Providing high-quality administrative and business support to internal and external customers.
• Acting as a first point of contact and ensuring excellent customer service standards are maintained.
• Managing and processing correspondence, applications, documents, and records accurately and efficiently.
• Supporting senior colleagues through diary management, meeting coordination, and administrative assistance.
• Preparing reports, presentations, spreadsheets, and other business documents.
• Attending meetings, taking minutes, and distributing documentation where required.
• Maintaining databases and ensuring information is accurate, up to date, and compliant.
• Supporting financial processes, including purchase orders, invoices, payments, and other transactions.
• Analysing and interpreting data to identify trends and support informed decision-making.
• Contributing to service improvement initiatives and supporting the implementation of new processes.
• Working collaboratively with colleagues, customers, partner organisations, and stakeholders.
• Supporting project activity and helping deliver agreed outcomes within timescales and budgets.

For a full overview of duties and responsibilities, please refer to the Job Description.

 

About you

We're looking for someone who is highly organised, customer-focused, and able to balance competing priorities with confidence. You'll be a proactive team player who enjoys solving problems, finding practical solutions, and delivering a consistently high standard of work. Strong communication skills are essential, as you'll be working with a wide range of colleagues, customers, and stakeholders and will often be responsible for handling sensitive or important information professionally and confidentially.

To be successful in this role, you'll bring previous administrative or business support experience within a complex organisation, along with excellent attention to detail and strong organisational skills. You'll be comfortable working with data, financial processes, and multiple digital systems, and you'll be confident using Microsoft Office applications to produce professional documentation and reports. An interest in improving processes and using technology, including AI and automation, to enhance services will also be valuable.

You will ideally have:

• Experience in a business support, administrative, or customer-focused role.
• Strong organisational skills with the ability to manage priorities and meet deadlines.
• Excellent written and verbal communication skills.
• Experience maintaining databases and managing information accurately.
• Good financial administration or budget processing experience.
• Confidence using Microsoft Office applications and other business systems.
• Strong analytical skills and attention to detail.
• Experience working with a wide range of stakeholders and building positive working relationships.
• Knowledge of data protection requirements and experience handling confidential information.
• Minute-taking experience.
• An awareness of AI and automation and how technology can improve services and customer experience.
• Education to A-Level, HNC standard, or equivalent qualification and/or relevant experience.

Above all, you'll share our commitment to delivering excellent service, working collaboratively with others, and continuously looking for ways to improve the experience for our customers and colleagues.

We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process.

Other information

For more information about this role, please contact Lynn Hyland at [email protected] for an informal discussion.

Closing date: 9th September 2026

Interview Date: 11th September 2026

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Buckinghamshire Council is committed to safeguarding and promoting the welfare of children, young people and adults at risk.

This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent convictions and conditional cautions
• For further information on filtering please refer to Nacro guidance and the guidance published by the Ministry of Justice (see, in particular, the section titled ‘Exceptions Order’).

Our values

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

About the Service Area

Resources cover a wide range of specialisms, including Human Resources, Finance, ICT and Business Operations. Our main focus is supporting the other directorates to provide the best possible service to our residents. To do that, we have to make sure we have the right people in the right roles across the organisation. From our finance teams, working strategically to ensure the best value from public money; to HR keeping our employees healthy and happy, each service is vital in making sure Buckinghamshire Council has what it needs to run effectively and efficiently.

As well as providing high quality services to other areas of the Council, you could also be helping us build on the revenue which comes from our external clients. If you are ambitious, customer-focussed and bursting with new ideas, we want to hear from you.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. We also offer a salary sacrifice personal car lease scheme and the opportunity to gain membership to Costco. We have discounted gym memberships, Travel discounts with Arriva and Chiltern Railways and much more.

https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/