Pensions Payroll Assistant

Overview

Are you a highly organised administrator with excellent attention to detail and a passion for delivering outstanding customer service?

We're looking for a Pensions Payroll Assistant to join our dedicated Pensions Team. This is an exciting opportunity to play a vital role in ensuring pensioner payroll records are accurately maintained and pension payments are processed correctly and on time.

Working closely with the Pensions Payroll Officer and Senior Pensions Payroll Officer, you will support the administration of pensioner payroll records, respond to pensioner enquiries, and help ensure compliance with payroll and HMRC requirements.

About us

Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally. 

The Pensions Team is committed to delivering an efficient, accurate and customer-focused service to our pensioner members. We pride ourselves on professionalism, teamwork and continuous improvement, ensuring pension payments are administered with care and accuracy.

About the role

As a Pensions Payroll Assistant, you will:

• Create and maintain pensioner payroll records on the pensions administration system.
• Process new pension payroll records arising from retirements and deaths.
• Process pension payment adjustments and modifications.
• Update tax codes and pay and tax information from P45s.
• Maintain pensioner records, including personal details, addresses and bank account information.
• Respond to pensioner enquiries, providing clear and timely responses.
• Support the issue of life certificates and pensioner verification processes.
• Assist with weekly immediate payment runs.
• Help maintain accurate records and support compliance with HMRC reporting requirements.
• Investigate returned mail and undertake appropriate tracing activity where required.

Any-Desk:

As an ‘any-desk’ worker, you’ll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office a couple of times a week, depending on your role and team requirements.

About you

We are looking for someone who:

• Has relevant administrative experience gained through training and practical workplace experience.
• Has excellent attention to detail and strong numerical skills.
• Possesses excellent written and verbal communication skills.
• Has strong ICT skills, including the use of Microsoft Office applications and databases.
• Can prioritise workloads and work effectively to deadlines.
• Enjoys working as part of a team and delivering excellent customer service.
• Is educated to GCSE standard or NVQ Level 3 (or equivalent
• Experience within pensions, payroll or local government administration would be advantageous but is not essential.

Other information

If you have a keen eye for detail, excellent organisational skills and enjoy working in a role where accuracy really matters, we'd love to hear from you.

Apply today and help us deliver an outstanding pensions service for our members.

Closing date: Wednesday 16^th September 2026

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent cautions and/or unspent convictions

For further information on how long it takes for cautions and convictions cautions to become spent, please refer to our guide on the Rehabilitation of Offenders Act 1974 (updated 2023) | Nacro

We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process.

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Our values and culture

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

About the Business Unit

Resources cover a wide range of specialisms, including Human Resources, Finance, ICT and Business Operations. Our main focus is supporting the other directorates to provide the best possible service to our residents. To do that, we have to make sure we have the right people in the right roles across the organisation. From our finance teams, working strategically to ensure the best value from public money; to HR keeping our employees healthy and happy, each service is vital in making sure Buckinghamshire Council has what it needs to run effectively and efficiently.

As well as providing high quality services to other areas of the Council, you could also be helping us build on the revenue which comes from our external clients. If you are ambitious, customer-focussed and bursting with new ideas, we want to hear from you.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/