IT Change & Release Officer

Overview

Are you passionate about delivering exceptional customer service and helping people get the very best from technology? Do you enjoy building strong relationships, solving problems and making a real difference behind the scenes?

We're looking for an IT Change & Release Officer to join our IT team, playing a key role in delivering a responsive, efficient and customer-focused service to colleagues across the organisation. This is a fantastic opportunity for someone who enjoys combining technical knowledge with excellent customer service skills in a varied and rewarding role.

About us

Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally. 

About the role

As an IT Change & Release Officer, you'll act as a vital link between IT and our customers, ensuring colleagues receive the support they need to work effectively. You'll work closely with users across the organisation, including senior leaders and key stakeholders, helping to resolve issues, support service improvements and contribute to the successful delivery of new technologies and projects.

No two days are the same in this role. You'll be involved in providing hands-on support for IT services, monitoring customer incidents and service requests, producing user-friendly guidance and helping to ensure projects and service improvements are delivered smoothly.

You'll also play an important role in maintaining excellent customer relationships, keeping users informed and ensuring they receive a positive experience whenever they engage with the IT team.

This is an excellent opportunity to join a collaborative team where you'll be encouraged to share ideas, develop your skills and contribute to ongoing service improvements that make a genuine impact across the organisation.

Some of your key responsibilities will include:

• Providing customer-focused IT support and building strong relationships with users across the organisation.
• Monitoring, investigating and escalating incidents and service requests to ensure timely resolution.
• Supporting the introduction, release and transition of new IT services and projects.
• Creating clear and accessible user guidance and documentation to help colleagues get the most from IT systems.

For a full list of responsibilities and duties, please refer to the Job Description.

Any-Desk:

As an ‘any-desk’ worker, you’ll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office a couple of times a week, depending on your role and team requirements.

About you

We're looking for someone who is naturally customer-focused, approachable and enthusiastic about helping others. You'll enjoy working with a wide range of people, have strong communication skills and be able to explain technical information in a way that's easy for non-technical audiences to understand. You'll be proactive, organised and able to manage competing priorities while maintaining a high level of attention to detail.

To be successful in this role, you'll have experience working within an IT service management or customer support environment and be confident working directly with customers. You'll bring strong problem-solving skills, a positive attitude and the ability to work effectively both independently and as part of a team. Knowledge of ITIL principles, experience of customer-facing ICT support and a good understanding of Microsoft technologies, including Windows environments, would be highly beneficial.

You'll be educated to A Level, NVQ Level 3, HNC standard (or equivalent) and hold a relevant ITIL qualification. Most importantly, you'll share our values of being proud, ambitious, collaborative and trustworthy and be committed to delivering excellent service to our customers every day.

Why Join Us?

This is an opportunity to work within a supportive and collaborative environment where your ideas and contributions are valued. You'll have the chance to develop your skills, work on a variety of interesting projects and play an important role in shaping the experience of IT customers across the organisation

Other information

For more information about this role, please contact Mark Granville at [email protected]  for an informal discussion.

Closing date: 1^st October 2026
Interview Date: 7^th October 2026

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Buckinghamshire Council is committed to safeguarding and promoting the welfare of children, young people and adults at risk.

This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent convictions and conditional cautions

For further information on filtering please refer to Nacro guidance and the guidance published by the Ministry of Justice (see, in particular, the section titled ‘Exceptions Order’).

We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process.

Our values

We have a set of values, which our employees have chosen, that represent what we are Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone

About the Service Area

Our IT Services Team provides expertise and IT solutions that help drive and support to every service area within our organisation.  With over 4500 customers, our customers are at the heart of the specialist IT services we provide, the projects we deliver and the systems that we support.  The work is fast-paced, reactive and challenging. We offer access to the latest tools and software and provide opportunities to learn and build a unique IT skill set.

By working with us, you are part of something bigger. From supporting residents who are at the heart of what we do, to shaping our county for now and future generations – as a Buckinghamshire Council employee, you contribute to the local community, whatever your role. As one of the biggest local authorities in the UK, we are part of a network of partners spanning both public and private sectors.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/