Corporate Business Support Team Manager (Children's Services)

Overview

Are you an experienced leader with a passion for delivering outstanding business support services and developing high-performing teams?

We're looking for an exceptional Corporate Business Support Team Manager to lead our Children's Services business support function. This is an exciting opportunity to play a key role in supporting services that make a real difference to the lives of children, young people and families across Buckinghamshire.

Working within our dynamic Corporate Business Support (CBS) service, you will lead large multifunctional teams, drive service improvements, develop strong partnerships with stakeholders and ensure the delivery of high-quality, customer-focused support services. If you thrive in a fast-paced environment, enjoy leading change and are motivated by achieving excellent outcomes, we'd love to hear from you.

This is more than a management role. It's an opportunity to shape how critical support services are delivered across Children's Services, enabling frontline teams to focus on improving outcomes for children, young people and families.

If you're an ambitious leader who enjoys driving improvement, empowering teams and delivering exceptional customer service, we want to hear from you.

Apply today and join a team where your leadership, expertise and enthusiasm will make a lasting impact across Buckinghamshire Council and the communities we serve.

About us

Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally. 

At Buckinghamshire Council, we are committed to improving lives and supporting our communities. Behind every successful frontline service is a dedicated team ensuring the right processes, systems and support are in place.

Our Corporate Business Support service provides essential administrative and transactional support across the Council, enabling services to operate efficiently and effectively. We are ambitious about continuous improvement and committed to delivering excellent customer service for both our internal and external customers.

Our values of Proud, Ambitious, Collaborative and Trustworthy underpin everything we do and guide how we work together to achieve the best possible outcomes for residents.

About the role

As Corporate Business Support Team Manager, you will be responsible for leading and managing large business support teams delivering services to Children's Services and wider Council functions.

You will:

• Lead, motivate and develop large multifunctional teams, creating a positive and high-performing culture.
• Ensure the efficient delivery of customer-focused business support services that meet agreed standards, deadlines and service objectives.
• Work closely with senior managers and stakeholders to understand service needs and deliver effective support solutions.
• Manage operational performance through KPIs, service reviews and continuous improvement activities.
• Identify opportunities to modernise processes, improve efficiency and enhance service delivery.
• Lead and contribute to significant projects and transformation initiatives.
• Build and maintain strong relationships with internal and external partners.
• Oversee workforce planning, recruitment, performance management and professional development within your teams.
• Resolve complex customer and operational issues with confidence and professionalism.
• Deputise for CBS Business Partners when required.
• This role offers a fantastic opportunity to influence service delivery at a strategic level while remaining closely connected to operational excellence and customer outcomes.

Any-Desk:

As an ‘any-desk’ worker, you’ll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office a couple of times a week, depending on your role and team requirements.

About you

We're looking for an inspirational people leader with excellent organisational skills and a track record of managing large teams in a customer-focused environment.

You will have:

• Significant management experience within a specialist business support, administration, operational or customer service environment.
• Strong leadership skills with the ability to motivate, coach and develop diverse teams.
• Experience managing multiple workstreams and competing priorities while maintaining high service standards.
• Excellent stakeholder management skills and the ability to build credibility with colleagues at all levels.
• Strong analytical and problem-solving abilities with a focus on delivering practical solutions.
• Experience implementing service improvements and leading change initiatives.
• Confidence using performance data and KPIs to drive improvements and achieve outcomes.
• Excellent communication, influencing and relationship-building skills and the ability to handle challenging or sensitive conversations.
• Strong ICT skills, including Microsoft Office applications and business systems.
• Degree-level education or equivalent relevant experience.

Most importantly, you'll be a collaborative and supportive leader who is passionate about providing excellent services and helping teams perform at their very best.

Other information

This role is offered on a Secondment or FTC opportunity for 18 months.

Contact Carla Robins or Kate Price for more information about this role.

[email protected] / [email protected]

Closing date: Sunday 4th October 2026

Interview: TBC

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent cautions and/or unspent convictions

For further information on how long it takes for cautions and convictions cautions to become spent, please refer to our guide on the Rehabilitation of Offenders Act 1974 (updated 2023) | Nacro

We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process.

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Our values and culture

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

About the Business Unit

Resources cover a wide range of specialisms, including Human Resources, Finance, ICT and Business Operations. Our main focus is supporting the other directorates to provide the best possible service to our residents. To do that, we have to make sure we have the right people in the right roles across the organisation. From our finance teams, working strategically to ensure the best value from public money; to HR keeping our employees healthy and happy, each service is vital in making sure Buckinghamshire Council has what it needs to run effectively and efficiently.

As well as providing high quality services to other areas of the Council, you could also be helping us build on the revenue which comes from our external clients. If you are ambitious, customer-focussed and bursting with new ideas, we want to hear from you.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/