MIS Officer

Overview

Are you highly organised, detail-focused and passionate about providing excellent customer service? Do you enjoy working behind the scenes to ensure information is accurate, processes run smoothly and people receive the support they need?

We're looking for an enthusiastic MIS Officer to join our Adult Learning team. This varied and rewarding role plays a vital part in supporting learners, colleagues and centres across the service, by ensuring important information is recorded accurately and managed efficiently.

About us

Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally. 

About the role

As an MIS Officer, you'll be at the heart of our Adult Learning service, helping to maintain accurate learner records, support enrolment processes and provide excellent administrative and business support across our centres. No two days are the same and you'll have the opportunity to work with a wide range of people including learners, tutors and colleagues across the wider service.

This is a fantastic role for someone who enjoys combining administration, customer service and data management. You'll play an important role in ensuring that information is processed accurately and on time, helping the service meet operational and funding requirements, while delivering a positive experience for learners.

You'll work closely with the MIS team and centre-based colleagues, responding to enquiries, maintaining records, supporting enrolments and helping to resolve issues quickly and efficiently. You'll also contribute to improving processes, identifying potential errors and ensuring high standards of data quality across the service.

Some of your key responsibilities will include:

• Processing learner enrolments, course changes and other learner data accurately.
• Providing support and guidance to centre teams on MIS procedures and systems.
• Responding to customer and colleague enquiries via telephone, email and other communication channels.
• Running reports, monitoring data quality and helping to identify and resolve discrepancies.

For a full list of responsibilities, please refer to the Job Description.

Any-Desk:

As an ‘any-desk’ worker, you’ll need a desk, screen a keyboard to get your job done. You’ll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will required to work from the office a couple of times a week, depending on your role and team requirements.

About you

We're looking for someone who is organised, approachable and genuinely enjoys helping people. You'll be a strong communicator who can build positive relationships with colleagues and learners alike, remaining professional and customer-focused even when working to deadlines or managing competing priorities.

You'll have experience working in a customer-facing or administrative environment and be confident managing information accurately and efficiently. Attention to detail is essential, as is the ability to work both independently and collaboratively as part of a supportive team. You'll be comfortable using a range of IT systems and Microsoft Office applications and will enjoy learning new processes and systems.

To be successful in this role, you'll need excellent customer service skills, strong literacy and numeracy abilities, good ICT skills and the confidence to communicate effectively with a variety of audiences. A Level 2 qualification in English and Maths (or working towards it) is required and an interest in adult learning and supporting learners to achieve their goals, would be highly beneficial.

Most importantly, you'll share our values of being proud, ambitious, collaborative and trustworthy, bringing a positive and proactive approach to everything you do.

For full details of the knowledge, skills, experience and qualifications required, please refer to the Job Description.

We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process.

Other information

For more information about this role, please contact Phil Dawe at [email protected] for an informal discussion.

Closing date: 14^th October 2026

Interview Date: 15^th October 2026

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Buckinghamshire Council is committed to safeguarding and promoting the welfare of children, young people and adults at risk.

This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent convictions and conditional cautions

For further information on filtering please refer to Nacro guidance and the guidance published by the Ministry of Justice (see, in particular, the section titled ‘Exceptions Order’).

Our values

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

About the Service Area

The Management Information Systems (MIS) Team plays a central role in supporting the organisation through the accurate collection, management, and reporting of learner data. We work closely with curriculum, quality, funding, and support teams to ensure data is compliant, reliable, and accessible, enabling informed decision-making and the successful delivery of education and training programmes.

Our team is committed to providing high-quality information, maintaining data integrity, and supporting continuous improvement across the organisation. Through expert knowledge of funding rules, the Individualised Learner Record (ILR), and management information processes, we help maximise funding, ensure compliance, and deliver insights that contribute to positive outcomes for learners, staff, and stakeholders.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/