Aylesbury Senior Area Supervisor

Overview

Are you a passionate people leader who thrives on delivering excellent customer service and making a real difference in local communities?

Buckinghamshire Libraries are looking for a dynamic and motivated Senior Area Supervisor to help lead the delivery of our innovative Library Flex model across multiple library locations, including Aylesbury, Princes Risborough and Buckingham. Working closely with Area Managers, you'll play a key role in developing teams, supporting volunteers, enhancing customer experiences, and ensuring our libraries remain vibrant spaces that connect residents with services, opportunities and support.

The role is being offered on a 32.75 hour per week contract.

About us

At Buckinghamshire Libraries, we are transforming libraries into vibrant community hubs that connect people, services and opportunities. Our libraries are much more than places to borrow books. They are welcoming spaces where residents can access council services, improve digital skills, support their health and wellbeing, engage in cultural activities and build stronger community connections.

As a Senior Area Supervisor, you will be part of the Aylesbury Area Management Team, working alongside passionate and supportive colleagues who are committed to delivering excellent services across our communities.

About the role

As a Senior Area Supervisor, you will be responsible for supporting the day-to-day operation of multiple library locations, ensuring services are delivered efficiently and consistently while maintaining the highest standards of customer care.

You'll lead and develop teams of staff and volunteers, provide guidance to Library Supervisors, and support Area Managers in delivering resilient, customer-focused services. The role will involve working flexibly across a number of library sites, taking responsibility for building management, health and safety compliance, service performance, and operational delivery.

You will also:

• Lead and support staff through change, development and continuous improvement initiatives.
• Manage customer enquiries, feedback and complaints, ensuring effective resolutions.
• Recruit, motivate and develop staff and volunteers to deliver excellent services.
• Build strong partnerships with community organisations and local stakeholders.
• Support health and wellbeing initiatives, cultural activities and digital inclusion programmes.
• Oversee site management, maintenance requests and health and safety requirements.
• Analyse service information and contribute to reports, projects and service improvements.
• Promote library services, events, room bookings and engagement opportunities across the community.
• Deputise for Area Managers when required

Fixed

As a ‘fixed’ worker, you’ll spend most of your time in the same location, which will likely be a fixed office or location where your role is performed. Typically, you’ll be based in the same location as the rest of your team, because you provide a particular service from that fixed location or need access to information there.

About you

We're looking for a confident and engaging leader with a passion for people, community services and customer excellence.

You will bring:

• Significant experience managing and developing teams.
• Experience leading teams through periods of change and improvement.
• Strong customer service skills with the ability to confidently resolve complex queries and complaints.
• Excellent communication and interpersonal skills, with the ability to engage effectively with colleagues, customers, volunteers and stakeholders.
• Experience managing buildings, facilities or operational sites, including health and safety responsibilities.
• A collaborative approach and experience building positive relationships with partners and community organisations.
• Strong organisational skills with the ability to prioritise workloads and meet deadlines.
• Good ICT skills, including Microsoft Office applications and the ability to learn and support others with digital systems.
• A high level of literacy, numeracy and attention to detail.
• GCSEs (or equivalent) and education to NVQ Level 3, HNC or equivalent

Other information

For more information about this role, please contact Francesca Withers at [email protected] for an informal discussion.

Closing date: 23:59 Wednesday 28th October 2026

Interview Date: Wednesday 4th November 2026

We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process.

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Our values and culture

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

About the Business Unit

Our Communities directorate works across the county to deliver a number of the key customer-facing services that our residents, businesses and visitors rely on every day. 

This directorate includes a wide range of services, including:

• collecting and disposing of waste and recycling
• maintaining our roads and Rights of Way network and parking
• ensuring the delivery of school transport, and supporting sustainable travel including public bus services and School Crossing Patrollers
• managing Country Parks
• leisure facilities, museums, theatres and libraries, as well as developing our Cultural Strategy
• Licensing, Environmental Health and Trading Standards
• Cemeteries and Crematoria

The customer is central to how we develop and deliver all of these services, which help promote our rich and vibrant culture and special environment. 

We are looking for enthusiastic, ambitious and committed individuals to join our team and help us to continue to make Buckinghamshire a great place to live, work and visit. This is an exciting time for us as we bring together the services previously run by five separate councils before Buckinghamshire Council was created. Whilst making major changes to contracts affecting residents across Bucks, we continue to focus on delivering great customer service. You will join us on our journey of continuous improvement - whether that’s through developing strategies and ways of working or delivering services on the ground, every person in Communities is a valued member of the team.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/