ICT Application Analyst

Overview

Are you passionate about technology and enjoy solving problems that make a real difference to people every day? We're looking for an IT Analyst (Application Support) to join our team and play a key role in supporting, developing and improving the business-critical applications that help deliver essential services across the Council.

This is an exciting opportunity for someone who enjoys working across a varied technology landscape, collaborating with a wide range of stakeholders, and helping drive continuous improvement through innovative digital solutions.

This is a Fixed Term role until 30^th June 2028

About us

Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally. 

About the role

As an IT Analyst (Application Support), you'll be responsible for the ongoing support, maintenance and development of a range of corporate applications that are vital to the delivery of services across the organisation. Working within a collaborative IT team, you'll help ensure systems remain reliable, secure and fit for purpose, whilst identifying opportunities to enhance functionality and improve the user experience.

No two days are the same in this role. You'll work closely with users, suppliers and technical colleagues to resolve application issues, support upgrades and enhancements, contribute to projects, and provide expert advice to stakeholders. Whether you're troubleshooting technical problems, supporting system improvements, developing new solutions or helping users get the most from their applications, you'll have the opportunity to make a meaningful impact.

This role would suit someone who enjoys combining technical expertise with excellent customer service and communication skills. You'll be encouraged to bring forward new ideas, contribute to continuous improvement initiatives and stay up to date with emerging technologies and best practice.

Key Responsibilities

• Support, maintain and troubleshoot business-critical applications used across the organisation.
• Work with users, suppliers and stakeholders to deliver system improvements and enhancements.
• Provide technical guidance, documentation and training to support application users.
• Contribute to projects, software upgrades and continuous service improvement activities.

For a full list of responsibilities and duties, please refer to the Job Description.

Any-Desk:

As an ‘any-desk’ worker, you’ll need a desk, screen a keyboard to get your job done. You’ll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office a couple of times a week, depending on your role and team requirements.

About you

We're looking for a proactive and customer-focused individual who enjoys building relationships, solving problems and finding practical solutions. You'll be someone who takes pride in delivering high-quality work, can manage competing priorities, and is comfortable working with both technical and non-technical stakeholders. A collaborative approach, a willingness to learn and a passion for improving services through technology will help you thrive in this role.

You'll have strong IT knowledge and experience supporting business applications within a Windows-based environment, alongside excellent communication and stakeholder management skills. Experience with technologies such as SharePoint, Power BI, SQL Server, Oracle, ArcGIS, Microsoft 365 applications or similar enterprise systems would be highly beneficial. Experience of application development, customisation, project delivery and continuous improvement activities would also be advantageous, depending on your level of experience.

We're looking for someone who demonstrates our values by being proud in the work they deliver, ambitious in seeking improvements, collaborative in their approach and trustworthy in everything they do.

For full details of the knowledge, skills, qualifications and experience required, please refer to the Job Description.

We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process.

Other information

For more information about this role, please contact Shelley Bowyer at [email protected] for an informal discussion.

Internal Closing date: 4th November 2026

Interview Date: tbc

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Buckinghamshire Council is committed to safeguarding and promoting the welfare of children, young people and adults at risk.

This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent convictions and conditional cautions

For further information on filtering please refer to Nacro guidance and the guidance published by the Ministry of Justice (see, in particular, the section titled ‘Exceptions Order’).

Our values

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.

https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/