Waste Services Support Officer
Location: High Wycombe
Overview
Are you someone who enjoys solving problems, building relationships and making a real difference for residents?
We're looking for a proactive and organised Waste Services Support Officer to join our Southern Waste Team. This is a varied and rewarding role that combines customer service, case management, complaint resolution, data analysis and business support.
No two days are the same. One day you could be investigating a complex resident enquiry, the next analysing service trends, supporting councillor casework or working with contractors and colleagues to improve how services are delivered. If you thrive in a fast-paced environment and take pride in delivering excellent customer outcomes, we'd love to hear from you.
About us
Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally.
At Buckinghamshire Council, we're passionate about delivering services that matter to our communities. Our Waste Service plays a vital role in supporting residents across the county, helping to keep Buckinghamshire clean, safe and sustainable.
You'll be joining a supportive and collaborative team that is committed to providing an excellent customer experience while continuously improving the services we deliver. We work closely with residents, councillors, contractors and partners to resolve issues, identify improvements and deliver positive outcomes.
Everything we do is guided by our values of being Proud, Ambitious, Collaborative and Trustworthy, and we're looking for someone who shares that commitment.
About the role
As a Waste Services Support Officer, you'll be at the heart of our service, providing essential support to residents, councillors, contractors and colleagues. You'll take ownership of a wide range of enquiries, service requests and complaints, ensuring they are resolved efficiently and to a high standard.
The role offers plenty of variety, combining customer service, administration, data analysis and problem-solving. You'll investigate service issues, monitor performance information, identify trends and support continuous service improvements. Working closely with operational teams and external partners, you'll help ensure our waste services remain responsive, efficient and focused on delivering the best possible experience for residents.
This is an excellent opportunity for someone who enjoys working collaboratively, thrives in a busy environment and wants to play a key role in delivering services that make a visible difference across Buckinghamshire.
Any-Desk:
As an ‘any-desk’ worker, you’ll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office a couple of times a week, depending on your role and team requirements.
About you
We're looking for a confident communicator who enjoys helping people and finding solutions.
You will have experience working in a customer-focused or administrative environment and be comfortable managing a varied workload, often with competing priorities. You will be able to investigate issues thoroughly, respond professionally to enquiries and complaints, and build positive working relationships with a wide range of stakeholders.
You'll also bring:
- Excellent customer service skills and a genuine desire to help people.
- Strong written and verbal communication skills.
- Good organisational skills and the ability to prioritise effectively.
- Confidence in handling challenging conversations and resolving complaints.
- Strong attention to detail and the ability to analyse information and identify trends
- Good IT skills, including experience using Microsoft Office applications and business systems.
- The ability to work collaboratively with colleagues, councillors, contractors and customers.
Experience within waste services, local government or performance reporting would be beneficial, but what's most important is your enthusiasm, resilience and commitment to delivering a great service.
This is a fantastic opportunity to develop your skills within a high-profile front-line service and to play a key role in delivering outcomes that directly impact residents across Buckinghamshire.
In return, you'll join a welcoming team, have opportunities to develop your career and be part of an organisation that values innovation, collaboration and continuous improvement.
Other information
Closing Date: Wednesday 11 November 2026
For an informal discussion about the role, please contact Shahzaib Khan, Waste Services Support Manager (North & South), email: [email protected]
This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:
- All unspent cautions and/or unspent convictions
For further information on how long it takes for cautions and convictions cautions to become spent, please refer to our guide on the Rehabilitation of Offenders Act 1974 (updated 2023) | Nacro
We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process.
We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.
Our values and culture
We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.
By joining Buckinghamshire Council, you can expect:
- a fair and inclusive culture
- the chance to really make a difference to those around you
- health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
- a unified voice through our Employee Representative Group
- ongoing support, and the opportunity to develop and progress in your career with us
- opportunities to take part in fun activities such as fundraising and social events
At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.
From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.
We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.
About the Business Unit
Our Communities directorate works across the county to deliver a number of the key customer-facing services that our residents, businesses and visitors rely on every day.
This directorate includes a wide range of services, including:
- collecting and disposing of waste and recycling
- maintaining our roads and Rights of Way network and parking
- ensuring the delivery of school transport, and supporting sustainable travel including public bus services and School Crossing Patrollers
- managing Country Parks
- leisure facilities, museums, theatres and libraries, as well as developing our Cultural Strategy
- Licensing, Environmental Health and Trading Standards
- Cemeteries and Crematoria
The customer is central to how we develop and deliver all of these services, which help promote our rich and vibrant culture and special environment.
We are looking for enthusiastic, ambitious and committed individuals to join our team and help us to continue to make Buckinghamshire a great place to live, work and visit. This is an exciting time for us as we bring together the services previously run by five separate councils before Buckinghamshire Council was created. Whilst making major changes to contracts affecting residents across Bucks, we continue to focus on delivering great customer service. You will join us on our journey of continuous improvement - whether that’s through developing strategies and ways of working or delivering services on the ground, every person in Communities is a valued member of the team.
We recognise and reward you
Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.
https://jobs.buckinghamshire.gov.uk/working-buckinghamshire-council/
